Reclamações públicas

Persisten us problemas nu edificio Miradouro blo4 en Funchal Madeira nao aguento dia y noite noite y dia barulho nu apartamento de acima me torturan.Serei a unica a escutar e andado bein doente a espera de minha inmdemisaçao pra reparar meu apartamento y tratamento mefico.Chamen a policia saqyen estos loucos du predio.Tambem nao se aguenta u barulho du negocio da lavagen de carros frente a u predio sera q eu estou a ficar louca o nadien escuta.Es horrible morar na Madeira.Sera q nadien vein sacar u psicopata q me tortura du apartamento de acima.agora a donna du apartamento q nao se faça a cuitadinha.So falta falar con u presidente de Portugal a ver si ayudan.Nao se aguenta u barulho du bañiño nvo nao se aguenta u barulho das portas nao dormen nao trabalhan so tortura.Nao aguento.sera q alguein vein a sacar u louco q me tortura dia y noite nu apartamento de acima q arrantran uma cadeira o facas.Dia y noite.Lixos.Musica de miniteca ca nao a descanso.Tantas festas y so vein a tirar a pas ca.Ca nao posso viver me torturan dia y noite .Ando muito doente.Son uns lixos meus vecinhos pragas.A espera de minha inmdemisaçao.Nao se aguenta u barulho da bola nu parque nao a folga ya tenho os nervos d punta.Ca nao a pas me estan a tirar meu direito a propiedade.El q tein filhos q os cuide.

Venho por este meio reclamar sobre uma taxa de cancelamento que obrigam a pagar caso eu queira desfazer o contrato no ginásio no qual em nenhum momento me foi informado antes de assinar, pois estava na cidade apenas de férias e ainda estou sendo cobrada faturas a mais no meu cartão referente a nutricionista que também estava no outro contrato. A cobrança é de 50€ para cada contrato totalizando 100€.

Venho por este meio comunicar que a empresa b-parts efectuou a venda de uma peca errada e identificada por eles. Após a chegada da peça a minha oficina criaram bastantes entraves para fazer a devolução da mesma e do dinheiro que lhes foi pago antecipadamente. Deixaram de me responder aos e-mail's e referem sempre por telefone que as devoluções e reclamações são sempre tratadas por e-mail. Na ultima chamada nao fui bem atendido pelo telefonista Jonh Almeida.

I am writing to formally file a complaint against Habyt.com for their failure to uphold the terms of our contract and to request your assistance in resolving this matter.On 30.08.23, I entered into a rental agreement with Habyt.com for a property located at Alameda das Linhas de Torres 95/ Lisbon / Portugal / 1750140. The contract included a specific provision that stated that if I chose to withdraw my contract within 14 days after signing, I would be entitled to a full refund of all payments made up to that point.Subsequently, I decided to exercise this provision and submitted my contract withdrawal request on 03.09.23, following the outlined procedures in the contract. To my disappointment, I have not received any acknowledgment or response from Habyt.com regarding my request. Instead, they have contacted me, demanding payment for the next month's rent, which directly contradicts the contractual agreement.I have made several attempts to contact Habyt.com's customer support team via the provided contact information, including phone calls and emails, but have received no response or assistance. This lack of communication and disregard for our contractual agreement is both unprofessional and unacceptable.As a result, I am left with no alternative but to escalate this matter and seek assistance from your agency to secure the refund that I am legally entitled to under our contract. I am seeking your support to ensure that Habyt.com adheres to the terms of our agreement and provides the refund promptly.I kindly request that your agency acknowledges receipt of this complaint and initiates an investigation into the actions of Habyt.com. I also seek your guidance on the appropriate steps to take to resolve this issue and obtain the refund I deserve. You may contact me at Minniounmaa@gmail.com or +37259114481 to discuss this matter further.I appreciate your prompt attention to this complaint and your assistance in achieving a fair and just resolution to this dispute. I trust in your agency's ability to protect consumers' rights and interests.Thank you for your assistance.Sincerely,

No passado dia 01/09 fiz o levantamento de carro no aeroporto da Madeira (aluguer feito online e já pago). Foi necessário proceder ao pagamento da caução com cartão de crédito (situação para a qual estava desperta visto o aluguer de carros não ser uma estreia). O funcionário solicitou me o cartão de crédito (para a caução) e começou a registar os dígitos do cartão no contrato!!!!! Depois virou o cartão e preparou se para copiar os dígitos CCV. Fiquei estupefacta. Pedi ao funcionário que riscasse imediatamente os dígitos que acabara de copiar. Recusou afirmando que era o procedimento é que estava escrito nas condições contratuais que era assim. Solicitei que me mostrasse onde estava escrito. Naturalmente não encontrou tal informação para me mostrar e perante a minha insistência mantinha a recusa. Risquei eu os números o que deixou o funcionário indignado. Disse me que aquela era a prática normal e tentou argumentar (sem argumentação possível) que eu tinha que lhe fornecer os dados do cartão de crédito e deixá lo escrevê-los (num papel com várias cópias). Recusei e expliquei que não me recusava a bloquear o montante da caução no cartão, mas que teria que ser em máquina/terminal própria/o para o efeito (como sempre procedi aquando de outros alugueres). Perante a minha insistência lá me apresentou o terminal para eu introduzir o cartão. Mas continuou a discutir comigo por eu não lhe ter fornecido o número do cartão de crédito e CCV, como se fosse a coisa mais natural do mundo fornecer estes dados a terceiros. Não compreendo como esta pode ser uma política habitual.

Recebi uma encomenda de um inversor e bateria que apenas foi entegue o inversor, deixei escrito que faltava a bateria por indicação do condutor após falar com a parte administrativa, dizendo que era para eles saberem o que estava em falta e iriam entregar no decorrer da semana.Nunca mais fui contactado nem nem recebi a bateria, ainda por cima foram dizer ao vendedor que assinei a recepção de ambos artigos quando estava claramente legível que não. Tentei ligar ao que não me quiseram dar nenhum tipo de informação e que só poderiam dar esse tipo de informação ao vendedor.Fiz reclamação por escrito a qual nem se dignaram a responder.

I bought two, very expensive, five-meter awnings and paid for them, installation and delivery included at Leroy Merlin - Loulé in early April 2022. I was told at the store when I paid for the awnings and installation that the awnings would be delivered on 19/05/2022, that their installer would be at my home when they arrived, and that they would be delivered to our 4th floor apartment terrace with 'no problem'.The installer originally told me the €780 installation would take 2-3 days, justifying the ridiculous labor charge, I asked why the bid was so high. Then, he cancelled on the 19th as originally scheduled, because he said he was working another job, and would come on the 20th instead, telling me ‘it is only going to take one day’, not 2-3 as I was originally told when I asked him why the price of installation was so high. A €100 per hour for labor charge is unprecedented in Portugal, having paid three men far less than that for 2.5 days of labor when we renovated our apartment. It appears to me that I was charged non-Portuguese prices because I highly doubt that a Portuguese customer would pay anything near €780 for one day's labor. The math is very easy, having paid 63% less than I paid for this installation when I renovated our apartment. Leroy Merlin shouldn't take advantage of non-Portuguese customers like they do.I believe that when Leroy Merlin arranges installation and I pay Leroy Merlin for the installation, Leroy Merlin and the installer should communicate directly and handle any issues such as this, not the customer. Every time I asked him a question, he told me to 'talk to Leroy Merlin, it's not my job'. Unsatisfactory!I called them on the morning of 17/05/2022 as instructed in the SMS I received and pressed '1' for English, but the lady did not speak English. She took my number and told me someone who spoke English would call me back, but that never happened. On a happier note, Rita and the store manager were extremely helpful on 17/05/2022 when I had to make a special trip to Loulé to ensure the delivery would arrive and be delivered to our 4th floor terrace because Leroy Merlin employees would not return my calls or answer my emails. The manager and Rita told me that the awnings would have been dumped on the street if I had not checked and Rita was a lifesaver, jumping into action and arranging for a crane to accompany my order the next day so the 5 meter awnings could be delivered to our terrace, not on the street below.I was supposed to get a message on the morning of the delivery day, 18/05/2022, telling me when the delivery would arrive, but I received nothing. The website said 'delivery failed as of 0914 that morning, but I called all day long, seven times, and couldn't talk to someone who spoke English until, finally, at 1534, I spoke to a man who said that the ‘delivery hasn't failed, it's on a truck now’. He couldn't give me any more information than that, so I asked him to have the Loulé store manager call me, but that didn't happened either. I waited all day and the delivery never arrived! I finally left home at 1845 for an engagement that couldn't be canceled, so I asked the installer to contact the store and find out what was going on. The whole fiasco was an absolute disaster from the start and Leroy Merlin should be ashamed of themselves for what I had been put through. I did my due diligence, but Leroy Merlin did not perform theirs, eventually wasting a great deal of my time and two extra wasted trips from Olhão to Loulé to solve the problems that they caused.When I returned to the store, for the second time, on 19/05/2022 to solve the issue of my delivery not arriving, a female calling herself ‘manager’ and a female, supposedly in charge of delivery/logistics, by the name of Maria Biato were both rude, condescending, and insulting me because I couldn't speak Portuguese, along with many of their other customers. Their behavior was appalling. I know that we are in Portugal and should speak Portuguese when possible, I’m trying, but many expats have told me about how difficult it is for non-Portuguese speakers to navigate their website and deal with theiir employees. I would probably spend a lot more money at Leroy Merlin if they made it easier for us non-Portuguese language speakers.The awnings were finally delivered on 24/05/2022, nearly a week late!Carlos, the installer, finally arrived on the morning of 25/05/2022 and told me we ‘have too many things on the terrace’, even though they were the same exact things that were there when he came to do the quote. They moved some things around and damaged them, scratching or denting a few objects and left many heavy objects for me to move back where they belonged when they left and I am a disabled combat veteran. The job only took about 8 hours, not 2-3 days as Carlos had originally told me, equalling a rate of €100 per hour, an unprecedented labor rate in Portugal. Some things were damaged and heavy plants were not put back. I was taken advantage of, paying €780 for an 8 hour job, €100/hour. If I were Portuguese, I would have paid 1/2 that because I know how much labor rates are. One of the remote controls also doesn't work properly and the awnings are unstable, even with just a 15 kph wind.I contacted Leroy Merlin about these issues several times, but they ignored me, even after filing a Portal do Queixa complaint. They finally sent a technician out almost a year later who adjusted the awnings so they closed completely, but that lasted less than a week.They have continued to ignore me, failing to honor the warranties regarding the remote control and the awnings not closing completely and refusing to address the fraudulent charges by their installation contractor as well as the extremely rude and insulting behavior of their employee Maria Biato.After spending well over €10,000 at Leroy Merlin in a short period of time, I have not spent another penny and never will. Zero integrity!

Ao passado dia 6 de setembro subscrevi a modalidade globo prime. A contratação do serviço aconteceu com base na oferta de 50% da mensalidade. Ao concluir a adesão o valor cobrado foi o integral. Contatei com o apoio ao cliente que pedem print screen das condições propostas. Expliquei diversas vezes que ao subscrever o serviço o pop up promocional desapareceu da APP não tendo assim forma de enviar o pedido. Ao fim de uma vasta troca de comunicação solicitei o cancelamento da subscrição ao abrigo do direito de arrependimento. A resposta da Glovo foi a de que o serviço estava cancelado mas o reembolso no seria feito porque já tinha existido um lançamento no cartão. Atendendo que um clausulado interno ( termos da própria) não se pode sobrepor à lei tentei explicar a situaçãoa inúmeros operadores os quais repetem o discurso mecanicamente. Sendo impossível chegar a uma solução com a empresa solicito a vossa intervenção. Disponível para esclarecimentos adicionais

Comprei há 3 SEMANAS um grelhador a gás no LEROI MerlinJá me deram CINCO DATAS DE ENTREGA.Vieram montar o grelhador que ainda não tinha sido entregue!!!!!!Agora tenho o grelhador desde o dia 18 e não vêm montar!!!Telefonei para o número de apoio fornecido.Uma vez estive à espera 45 minutos. Consegui falar com a funcionária mas a chamada caiu. Ninguém me retornou a chamada.Liguei novamente mas não consegui falar com ninguém, porque após 30 minutos a ouvir uma música horrível a chamada foi desligada!!!Quis desistir da compra por estarmos no fim do verão mas não consegui.Alguém me pode ajudar?Paguei o Grelhador, paguei 100 euros de montagem e nada aconteceu nestas 3 semanas.

Persisten us problemas nu edificio Miradouro blo4 en Funchal Madeira nao aguento dia y noite noite y dia barulho nu apartamento de acima me torturan.Serei a unica a escutar e andado bein doente a espera de minha inmdemisaçao pra reparar meu apartamento y tratamento mefico.Chamen a policia saqyen estos loucos du predio.Tambem nao se aguenta u barulho du negocio da lavagen de carros frente a u predio sera q eu estou a ficar louca o nadien escuta.Es horrible morar na Madeira.Sera q nadien vein sacar u psicopata q me tortura du apartamento de acima.agora a donna du apartamento q nao se faça a cuitadinha.So falta falar con u presidente de Portugal a ver si ayudan.Nao se aguenta u barulho du bañiño nvo nao se aguenta u barulho das portas nao dormen nao trabalhan so tortura.Nao aguento.sera q alguein vein a sacar u louco q me tortura dia y noite nu apartamento de acima q arrantran uma cadeira o facas.Dia y noite.