Dear customer, This is an auto-reply message. We will be out of the office for a strengthen physical fitness training until 28th, Jan.. Your email has been received. We will check and reply soon when we come back. A.New orders: they will be processed soon when we're back. B.Shipped orders but do not delivered: they are in transit normally, please wait patient. Some area orders will be taken more time because of some force majeure. Hope you can wait patiently! C.Other problems of the order: they will be solved immediately when we are back! Thank you very much for your understanding! Best wishes, Customer Service Department