- Please type your reply above this line -
Your request (4766079) has been updated. If you wish to add additional comments, please reply to this email.
Help (CJT - CarJet)
2 Dec 2024, 16:43 CET
Good morning,
On arrival at the local office, the hire company will offer two options. You can either take the insurance with them or you can leave a deposit.
If you don’t want to take the hire companies’ insurance for whatever reason, because you have our insurance, because you have your own private policy or any other reason, then you’ll be required to leave the deposit.
Please note that we always try to make sure that our customers are aware of how our insurance works. This is why we inform you on our website, on your rental voucher and again in the separate email we send you with your insurance documents that you need to leave a deposit on collection if you do not take the insurance with the hire company.
For the majority of offers on our website, the cancellation policy is very flexible and allows free cancellations right up until the collection time on your voucher. As long as you cancel before then, we can offer a full refund.
You can see the cancellation policy for each offer in the conditions before booking and again on your rental voucher.
Please note that you can cancel 24h a day using the link on your rental voucher or via the ‘My Booking’ section of our website.
As we didn’t receive a cancellation request from you before the pick up time, we aren’t able to offer a refund on this occasion.
We would like to apologise for any inconveniences this may cause.
Kind regards,
Andreea
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclamacao
30 Nov 2024, 18:00 CET
This email is a service from CJT - CarJet.
[JD7VD4-55D7V]
