Reembolso não recebido

No dia 4 de agosto comprei uns bilhetes neste site, ao qual, confirmei o valor de 121.80€. No fim, o site não avançou e recebi email que a reserva expirou. Contatei com eles que tinha saído o valor da conta. As respostas eram sempre as mesmas, esperar 48h ou contatar o banco. Até á data nada do assunto resolvido e deixaram de responder aos emails. NAO COMPREM NESTE SITE, É BURLA.

Dear Partner, Thank you for contacting Tiqets. We understand the issue regarding the payment and sincerely apologize for the frustration caused by the unsuccessful booking. We have checked the transaction on our side and can confirm that no payment was captured by Tiqets, as the booking expired without being successfully completed. In this situation, we recommend that the customer contact their bank or payment provider directly and providing them with the transaction details. They will be able to trace the transaction and confirm its current status, including whether the amount is still pending or has already been released back to their account. We understand that this situation has been frustrating, and we are sorry that we cannot provide further assistance with the transaction from our side, as the payment was not captured by Tiqets. Kind regards, Aishwarya Nair, Customer Support Agent On Fri, Aug 14, 2026 at 10:00 AM wrote:

A resposta é sempre a mesma! Já contatei todos os meios, e como já disse e volto a repetir o dinheiro saiu da conta. Certamente, o dinheiro não evaporou. Aliás, evaporou da minha conta para a conta de alguém. Continuo sem a resolução do problema.

Greeting from Tiqets, Hope you are doing well. We understand that your concern is regarding the ticket purchase where the amount was deducted from your bank account. After checking the details, we found that the ticket was cancelled because the payment was not settled with Tiqets. The amount was moved back to your bank account but not completed with our payment system. Therefore, we kindly request you to contact your bank and ask them for a chargeback of the amount that was charged. We sincerely apologize for the inconvenience. We understand the issue you faced, but as the payment was not completed with us, we are unable to process it further. Please feel free to contact us if you have any question or query. Best regards, Deependra Singh Rathore, Customer Support Agent On Fri, Aug 14, 2026 at 4:00 PM wrote:

O banco não consegue resolver, vocês não conseguem resolver. Ficarei lesada no valor total da compra. Se autorizei o pagamento, de seguida, deveria ter sido confirmada a compra e não cancelada. Por isso, NAO RECOMENDO ESTE SITE.

Dear Team, Greetings from Tiqets! We have cancelled the payment for Isla Mágica Agua Mágica: Combo Ticket from our end, and you will receive it back to your account soon. For any other information, please get back in touch. Kind regards, **Manish Yadav,** **Customer Support Agent** On Fri, Aug 14, 2026 at 10:00 PM wrote: