Boa tarde, Exmos Senhores Edreams.Os meus cumprimentos.Parece-me já excessivo o tempo que os senhores estão a demorar a devolver o meu dinheiro. Não quero adjectivar-vos seja do que for, mas POR FAVOR devem ser sérios.Como podem ver a Ryanair emite um voucher Nº 275837095737700001 no valor de 188,32 €. Ver descrição abaixo.OPO - TER Porto Airport - Lajes Airport 06:00 -06:40 -06/06/2020Mr LUCIANO RODRIGUES (e mais 2 pessoas) Confirmação: K8128T tinerary@ryanair.comYour flight information -To TER FR6037 - Porto - TER Sat, 06 Jun 20 Departure time - 06:00 -Arrival time - 06:40 (OPO) - (TER) Receipt: Total paid via Visa ending in 9008 188.32 EUR Continuando a ajudar-vos com mais informação informo que esta viagem provem de uma alteração de voo, com a mesma V/ REFª 5023385889 e o mesmo Nº de voo K8128T, mas com a ordem invertida, ou seja Terceira para o Porto, marcada assim por lapso meu. Desta reserva já recebi um reembolso de 129,21€ em devido tempo.Agora só me falta receber este 188,32 € que reclamo.A seguir junto os email's trocados com a Ryanair e com a Edreams. Vou dar conhecimento deste assunto `Deco Proteste de que sou sócio. Espero que ajudem com alguma coisa. De: Luciano Sérgio D. RodriguesEnviado: 26 de agosto de 2020 13:25Para: eDreams [pt@e.edreams.com]Assunto: VOUCHER RYANAIR Nº 275837095737700001 - LUCIANO RODRIGUESBoa tarde.Passo a descrever a reserva correspondente ao voucher em assunto:REFª K8128T - REF. 50233858893 PESSOAS: Luciano Rodrigues, Maria Isaura Rodrigues e Ariana Lebre.VIAGEM: PORTO - TERCEIRA, AÇORES PARTIDA 06/06/2020 FLIGHT 6037.Sendo titular do voucher indicado em assunto, no valor de 188,32 €, informo e solicito o reembolso IMEDIATO do valor total do voucher.Qualquer assunto, responder por esta via, ou pelo TLM 919763907.CordialmenteLuciano RodriguesVila Nova de Gaia. De: Luciano Sérgio D. Rodrigues [lucianorodrigues56@hotmail.com]Enviado: 11 de setembro de 2020 12:19Para: documents@contact.edreams.com [documents@contact.edreams.com]Assunto: FW: REFA 5023385889 O voucher da RyanairLuciano RodriguesDe: Ryanair Customer Services [info@care.ryanair.com]Enviado: 26 de maio de 2020 10:56Para: lucianorodrigues56@hotmail.com [lucianorodrigues56@hotmail.com]Assunto: Ryanair Ryanair Group Customer Care (Ryanair DAC, Lauda & Malta Air)Our Ref:K8128TDear Customer,Over the past months the spread of the Covid-19 virus has caused many EU governments to impose flight and/or travel bans which grounded over 99% of Ryanair’s flights. We are doing everything we can to support our customers, our people and protect jobs. We are ready to return flying when Covid-19 is defeated, hopefully sooner rather than later.We regret that these Government travel restrictions have forced the cancellation of your Ryanair flight(s) under booking reference:: K8128T.We are experiencing an unprecedented volume of support requests due to Covid-19, so we kindly ask you to bear with us at this busy time. The processing time for cash refunds is taking far longer than normal as we are processing over 1,000 times the normal volume of cancellations. We also have 75% fewer staff available to process refunds due to social distancing restrictions.Ryanair is offering vouchers and free moves as these are automated and give customers an immediate alternative. Customers who choose not to accept a free move or voucher will receive their refund in due course, once this crisis has passed. Over the coming weeks and months, we will be working hard to process refund requests as quickly as we can.We sincerely apologise for these unavoidable refund delays which are due to the unprecedented volume of Govt. imposed flight cancellations and we sincerely thank customers for their patience.Please see below details of your travel voucher for 188.32EUR, the full value of your unused booking. This amount can be used for the purchase of Ryanair flights and other services at any time over the next 12 months. It is simple to use this voucher when making a booking on the Ryanair website or app. Please click here for a full set of T&C's.Click on the below link to accept your voucher.https://schdchng.ryanair.com//Credit?m=20052609-5616-2901-c75d-f9a8594969b5&mc=1173&lg=EN&p=Voucher Name: Luciano RodriguesVoucher Number: 275837095737700001Voucher Value: 188.32EURVoucher Expiry Date: 26/May/2021If you accept the voucher and do not use it before the expiry date you will receive a full cash refund, if you only use the voucher in part before the expiry date you can also receive the balance owing in a cash refund.If you do not wish to accept this voucher option and wish to move your flight or request a refund, please click here to contact us.We invite you to use your voucher to book your next trip. We now have our Summer 21 flights on sale so there is plenty of options to choose from. We look forward to seeing you again on a Ryanair flight in the near future.Passengers who made their bookings using travel agents, or on line travel agencies should contact these companies from where they purchased their tickets to find out more about their options.Our priority always remains the health and well-being of our people and customers.Yours sincerely,Ryanair Group Customer Care (Ryanair DAC, Lauda & Malta Air)Ryanair D.A.C. (Company No. 104547).Dublin Office, Airside Business Park, Swords, Co. Dublin, Ireland.Assim espero que V. Exas., se resolvam de uma vez por todas a devolver o meu dinheiro, que paguei quando V. Exas, disseram para pagar, E A EXPLICAÇÃO DE HAVER TANTAS DÚVIDAS QUANDO À MINHA PRETENSÃO. .CordialmenteLuciano RodriguesTLM 919763907
