back

Reembolso de reserva de viatura não concretizada

Não resolvida Pública

Problema identificado:

Outro

Reclamação

J. P.

Para: RYANAIR

12/09/2023

Exmo. SenhorReservei uma viatura através do vosso site em 27/08 mas não recebi da vossa parte o e-mail de confirmação, que me permitiria gerir a reserva. Sendo assim não pode imprimir o vale de levantamento da viatura. Recorri ao vosso site e com a referencia obtida, 784501676, também obtive a informação de reserva não existente. No entanto a vossa companhia procedeu no imediato ao débito dos custos no cartão de débito.Como não tinha meios de aceder à reserva para efetuar a emissão do voucher de forma a proceder ao levantamento da viatura, fui obrigado a realizar nova reserva com custos adicionais para mim. Sendo assim, reclamo no imediato o reembolso da quantia apropriada pela Ryanair sem prestar o serviço solicitado.Nº de referencia da reserva não concretizada: 784501676Valor debitado no meu cartão de crédito: 86,30 €NIF: 108245624Nome: José Pereira

Mensagens (2)

J. P.

Para: RYANAIR

05/10/2023

Caros SenhoresÉ lamentável a politica da vossa empresa, relativamente aa apoio a reclamação a clientes.Volto a relembrar de forma sintética como a Ryanair se apoderou de 86,30€ da conta do meu cartão VISA sem me proporcionar qualquer serviço.Fiz através do vosso site uma reserva de viatura que paguei no imediato, suponho que devido a problemas informáticos nunca recebi o voucher para levantamento da viatura. Claro que após reclamação sem obter resposta da vossa parte, tive de reservar nova viatura. Tudo isso está documentado em anexo. Aguarda da vossa parte o reembolso solicitadoJosé Pereira

RYANAIR

Para: J. P.

12/11/2024

Your request (41308252) has been updated. To add additional comments, reply to this email. MAD Katarzyna Szymaniak (Ryanair) 11 de nov. de 2024, 14::16 GMT Dear Sirs, We refer to your correspondence dated 5/10/2023. Unfortunately, we cannot locate Mr JOSE ANTONIO SOUSA PEREIRA booking reservation with the information provided. Please forward a copy of your clients’ booking itinerary or their booking reference number and we will be able to further review and process their claim. Thank you for your cooperation in this matter. Kind regards, Katarzyna Szymaniak Regulator Admin Support MAD Katarzyna Szymaniak (Ryanair) 12 de dez. de 2023, 12:33 GMT Dear Sirs, We refer to your correspondence dated 5/10/2023. Unfortunately, we cannot locate Mr JOSE ANTONIO SOUSA PEREIRA booking reservation with the information provided. Please forward a copy of your clients’ booking itinerary or their booking reference number and we will be able to further review and process their claim. Thank you for your cooperation in this matter. Kind regards, Katarzyna Szymaniak Regulator Admin Support Reclamacao 5 de out. de 2023, 13:52 GMT+1 EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LPR1Y4-GJ59J]


Precisa de ajuda?

Pode falar com um jurista. Para obter ajuda personalizada, contacte o serviço de informação

Contacte-nos

Os nossos juristas estão disponíveis nos dias úteis, das 9h às 18h.