Reclamação – Retenção indevida de depósito – Reserva PR25134988

Good morning, Thank you for contacting us. With the Full-Full option, the vehicle will be delivered with a fullartly full tank of petrol. At the end of the rental, you have to replace the fuel you have used and we will refund you the amount you paid for it. According to our records you returned the car with 85% fuel. It was handed over to you with 100% We have refunded the unused fuel. Hope this information helps. Kind regards, Bárbara Contact Centre Agent www.centauro.net We hereby inform you that you may also direct your inquiries to the Municipal Consumer Information Office corresponding to your habitual residence address, or in the event of its nonexistence, to the Territorial or Provincial Delegation of the competent Department in consumer affairs. Additionally, information regarding alternative dispute resolution entities for consumer conflicts can be found on the website: s:www.centauro.net/en/ help-center/contact-form/. Notwithstanding the foregoing, we also wish to inform you of CENTAURO RENT A CAR formal OPPOSITION to subjecting any dispute to mediation or arbitration proceedings. ------------------------------------------------------------------- The personal data you provide by email may be processed by Centauro for the purpose of responding to your query or attending to your request, and to manage the commercial, contractual or pre-contractual relationship with you. The legitimizing basis of this processing is the legitimate interest of Centauro, and the maintenance of the contractual relationship or pre-contractual measures. No data will be passed to third parties unless there is a legal obligation to do so, or for the purpose of centralise our administrative and computer processes. Your data will be retained throughout the term of your relationship with Centauro and, once that is terminated, for the term legally required at any specific time. You may exercise your rights, as recognized in data protection legislation, at any time, and you may contact Centauro at the following email address: dpo@centauro.net ---Begin forwarded message:--- Asunto: Reclamação – Retenção indevida de depósito – Reserva PR25134988 Fecha: 24/09/2025 00:01 De: Para: postrental@centauro.net Reclamação – Retenção indevida de depósito – Reserva PR25134988 ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌