Produto danificado - Vendedor não assume garantia

Boa tarde, Fiz uma encomenda ao vendedor Vevor https://eur.vevor.com/, de um container de nitrogénio no valor de 143 euros, no entanto só usei o produto pela 1ª vez ao fim de 6 meses de o ter adquirido. O produto encontra-se danificado. Segundo indicação do vendedor o produto é capaz de manter-se com nitrogénio durante 30 dias, no entanto após ter atestado o produto com nitrogénio e fechado corretamente, segundo indicações, o container ficou completamente vazio ao fim de 1 dia. Felizmente não foi colocado qualquer material dentro do container. O vendedor não assume a garantia e já me propôs reembolsar 5 dolars, depois 8 e agora 12 dolars. Já tentei várias vezes que assuma garantia do produto sem sucesso. O vendedor sugeriu que repare o produto localmente no entanto o produto não tem arranjo possível. Pretendo reembolso ou troca.

-------[vevor.com]-------Dear Customer.We are glad to serve you.We hope to solve your problem, please provide us with your order number and your email address, please rest assured that we are committed to solving your problem.Our email contact is: support@vevoreur.comIf you have any other questions, please contact us.With kind regards.Bunny

Order number 3019090446691858I've tried several times to solve the problem and you don't want to assume the product warranty. You are not committed to solving anything.Your answer is always the same and you signed with several different names, Ray, Minnie, Bunny...Your after sales service simply does not exist. I do not recommend anyone to buy products to you. you do not assume the guarantee of the products sold, this is not legal.

-------[vevor.com]-------Dear customer,Thank you for your inquiry.We feel so sorry for your unpleasant purchase experience and any inconvenience caused to you.We can give you a refund of 100 euros. Please provide us with your paypal account number and a 20 plain digit platform order number starting with 230 so we can complete the refund.Aoologies again for any inconvenience may caused to you!Looking forward to your reply.Best regards.Susan

Hello Susan!The order number is 3019090446691858My paypal account is linked to my e-mail so you only need my e-mail to do the refound.Thank you.

-------[vevor.com]-------Dear Customer.Thank you for your reply.Through your information, our technicians confirmed and found that your order is from Speedpost.If you place an order on the official website, you will be given an order number starting with 230 with 20 pure numbers combined. This does not match the order number you provided.As we are different selling platforms, we are not authorised to provide after-sales service for customers from other platforms. Thank you for your understanding and patience.In order to help you solve the problem, we have forwarded the work order to the Speedpost seller and explained the matter. You will be contacted within 2 business days.We thank you for contacting the customer service team on the website regarding this matter. We wish this matter a successful resolution.Please contact us if you have any other questions.Best wishes.Bunny

-------[vevor.com]-------Dear customer,Thank you for contacting us. But we could not find your order ID by your name or email address. Please provide the order ID and tell us where do you buy our product from：amazon/eBay/Walmart/official website? And please take some photos or videos to describe your problems clearly. We will check out the order and provide you with the solution way as soon as possible. If you have any questions, you can contact our email. Waiting for your reply.Best RegardsSusie

The product was ordered on Aliexpress at your official VEVOR OFFICIAL STORE. You know perfectly well.I have already sent you several photos and videos of the product.You are always trying to delay the resolution of this situation. Apparently the product is normal, but it does not contain liquid nitrogen, in just 1 day all the nitrogen has evaporated. which means the container will be damaged, probably internally. Your attitude is very bad. I've been trying to resolve this situation for some long time and you always answer me the same. I have already sent you several times everything you are asking for. I'm waiting for the refound you told me you will do. My best

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on Aliexpress, we have provided you with a solution on AliExpressIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

The situation will be resolved here. On aliexpress you are always saying the same thing. My product is under warranty and you don't assume that. My product is damaged and you don't assume it. Locally the product cannot be repaired. I already told you that. So you said here that you would refund me 100 euros and now you say something different?

------[vevor.com]-------Dear customer,Thank you for your inquiry.We feel so sorry for your unpleasant purchase experience and any inconvenience caused to you.We can give you a refund of 100 euros. Please provide us with your paypal account number and a 20 plain digit platform order number starting with 230 so we can complete the refund.Aoologies again for any inconvenience may caused to you!Looking forward to your reply.Best regards.Susan

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.we provided you the solution on Aliexpress, so pls check,If there is any problem, pls contact us.Thanks for your understanding.Best regardsChris

Your solution on aliexpress is the 12 dollar refund. I didn't accept it. I've told you that many times. The product is under warranty so I want a solution. The product does not work. It is a manufacturing defect or was it broken in transport. You also provided me with a solution here saying you will refund me 100 euros. I accepted that solution. From the beginning that I talk to you, you always say the same thing and do nothing, you are just delaying the resolution of the situation.------[vevor.com]-------Dear customer,Thank you for your inquiry.We feel so sorry for your unpleasant purchase experience and any inconvenience caused to you.We can give you a refund of 100 euros. Please provide us with your paypal account number and a 20 plain digit platform order number starting with 230 so we can complete the refund.Aoologies again for any inconvenience may caused to you!Looking forward to your reply.Best regards.SusanVer menos

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsChris

I didn't accept your solution on aliexpress. You do not assume the product warranty.on 07/25/23 you told me this, HERE. I'm waiting for the refound of 100 euros you promised:------[vevor.com]-------Dear customer,Thank you for your inquiry.We feel so sorry for your unpleasant purchase experience and any inconvenience caused to you.We can give you a refund of 100 euros. Please provide us with your paypal account number and a 20 plain digit platform order number starting with 230 so we can complete the refund.Aoologies again for any inconvenience may caused to you!Looking forward to your reply.Best regards.Susan

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

I didn't accept aliexpress's solution as I told you many times.I'm waiting for the 100 euros refound you promised here.

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

The last solution you gave me on aliexpress was on July 13th the refound of 12 dollars. I already told you that I didn't accept it. You then told me here that you would refound 100 euros, I accepted. I am waiting.

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

Hello dear (WE ARE NOT FRIENDS),Thanks for your email.Sorry for inconvenience (NOT SORRY).Pls contact us on AliExpress (YOU ALWAYS SAY THE SAME, I DONT ACCEPT YOUR SOLUTION ON ALIEXPRESS). We have already provided you with a solution on AliExpress (I don't accept it, I accepted the 100 euros refound you proposed here I'm waiting), pls checkIf there is any problem, pls contact us(yes many problems, you're crazy). Thanks for your understanding (not understanding).Best regardsRay

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Because you placed the order on AliExpress, pls contact us on AliExpress. Thanks for your understanding.Best regardsRay

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Because you placed the order on AliExpress, pls contact us on AliExpress. Thanks for your understanding.Best regardsRay

On aliexpress you don´t solve anything, so I exposed the situation here. I just want my rights as a costumer. It's not just a matter of values. You have to assume the fault of the products that you sell. You are indecent.You're always saying the same thing, I don't accept 12 dollars. I already told you many times. This conversation seems crazy. Why don't you assume the guarantee you promise on your products? I think I am talking to adult people. Right? Where are your values ??and word?

On aliexpress you don´t solve anything, so I exposed the situation here. I just want my rights as a costumer. It's not just a matter of values. You have to assume the fault of the products that you sell. You are indecent.You're always saying the same thing, I don't accept 12 dollars. I already told you many times. This conversation seems crazy. Why don't you assume the guarantee you promise on your products? I think I am talking to adult people. Right? Where are your values ??and word?

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

I've already told you 1000 times that I don't accept 12 dollars. You are crazy. I am done.Alert for the fraud of this company VEVOR. They are not responsible for damaged products they sell. I will formally make a complaint to the European Consumer Centre.

I've already told you 1000 times that I don't accept 12 dollars. You are crazy. I am done.Alert for the fraud of this company VEVOR. They are not responsible for damaged products they sell. I will formally make a complaint to the European Consumer Centre.

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

-------[vevor.com]-------Hello dear,Thanks for your email.Sorry for inconvenience.Pls contact us on AliExpress. We have already provided you with a solution on AliExpress, pls checkIf there is any problem, pls contact us.Thanks for your understanding.Best regardsRay

I do not accept your 12 dollar refound proposal on aliexpress. I've told you 1000 times. You are crazy. I am done.