Dear DECO PROteste,
I am submitting a formal complaint regarding Tangerine Rent a Car concerning an unresolved toll collection matter following my car rental in Portugal.
Rental Details:
- Rental Agreement: PT000041081
- Vehicle: BG-30-PL
- Rental Period: 29 December 2024 – 5 January 2025
According to my rental invoice, Tangerine charged me for:
- ETOLL DEVICE: €14.00
- ETOLL CHARGES: €3.02 + €7.97
I have now received a collection notice from ETIKA Collection (acting for Via Verde Portugal) regarding three allegedly unpaid toll transactions from 4-5 January 2025 totaling €11.13.
ETIKA explained that the transponder was not detected on these journeys. They initially demanded €80.13, and after my dispute offered a settlement of €40.13 (€11.13 tolls + €29.00 administrative fee).
The issue:
Were these three toll transactions already included in the ETOLL CHARGES that Tangerine charged me?
I have contacted Tangerine's Claims Department multiple times at claims@tangerinerent.com with no response.
What I request:
1. Formal written clarification from Tangerine confirming whether these three toll transactions were included in the ETOLL CHARGES on my invoice.
2. If they were already charged, evidence of payment to Via Verde and resolution of the matter with Via Verde/ETIKA.
3. If not included, an explanation of what the charged ETOLL CHARGES actually covered.
Disputed Amount: €40.13 (Settlement amount currently demanded by ETIKA, pending clarification).
I am not refusing to pay legitimate tolls, but I want to ensure I am not charged twice for the same transactions.
Kind regards,
Haitham Shahin
