Exmo. Sr.
Agradecemos o seu contacto e lamentamos qualquer inconveniente causado.
Relativamente à sua encomenda nº 000087000092464, informamos que, devido ao facto de o pagamento ter sido efetuado por outro meio que não permitia devolução direta, o reembolso apenas pôde ser processado mediante os dados bancários que nos facultou, recebidos no dia 11/06.
O valor de
489,39€ será reembolsado por transferência bancária para o IBAN fornecido. A nossa equipa financeira já iniciou o processo, e o crédito deverá estar disponível na sua conta nos próximos dias úteis.
Relativamente à sua solicitação de devolução em dobro, esclarecemos que estamos a agir de acordo com a
legislação portuguesa aplicável, cumprindo o direito do consumidor ao reembolso integral no prazo legal. A situação ocorreu apenas devido à necessidade de aguardar os dados bancários para efetivar a transferência.
Agradecemos a sua compreensão e amabilidade. Caso tenha alguma dúvida adicional, estamos inteiramente disponíveis para prestar esclarecimentos.
Com os melhores cumprimentos Cordialmente Best regards
Apoio ao Cliente Customer Service Gato Preto
On Thu, Nov 27, 2025, at 01:15 PM,
wrote:
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