Further to my previous formal complaint regarding booking reference 973521395 and 973521415, I am writing to provide an important update and formally claim refund and reimbursement of additional costs resulting from the failure to provide my original reservation.
As previously explained, my original booking at Pine Bay Hotel & Resort was fully paid and confirmed by Stayforlong, with check-in scheduled for 3 October 2026.
However, the hotel confirmed that no reservation existed in its system. Despite repeated requests, Stayforlong failed to provide a hotel confirmation number or secure our accommodation.
The situation has now been resolved only because I had to arrange accommodation myself directly at Pine Bay Hotel & Resort.
The hotel confirmed that they had no record of my original Stayforlong reservation.
As our check-in date had arrived and Stayforlong had failed to provide a hotel confirmation or secure our accommodation, I had no reasonable alternative but to purchase a new room directly from the hotel reception.
By that time, the room category corresponding to my original booking was no longer available. Therefore, I was forced to purchase a higher room category at a higher price.
All necessary documents and invoices will be provided. Elena Kravets
