back

Pagamentos indevidos

Em curso Pública

Problema identificado:

Outro

Reclamação

A. M.

Para: ON THAT ASS

09/06/2026

Não efetuei nenhuma subscrição e estão a exigir-me uma pagamento de uma mensalidade. Já cancelei a suposta subscrição feita, não quero nenhum produto e estão a enviar-me emails constantes a exigir pagamentos e a avisar a cobrança de despesas. Não aderi a nada e não quero nada.

Mensagens (8)

ON THAT ASS

Para: A. M.

11/06/2026

Hi , Thanks for your message. Great that you’ve reached out to our customer service! I’ll look into this in your account for you. Could you please provide the following information? Street name + house number: Postal code + city: Email address used for registration: Full name on the account: Thanks in advance! Do you have any questions? Find your answer quickly at www.onthatass.com/faq Kind regards, Alexandra www.onthatass.com ON THAT ASS International B.V. • KvK nr. 64158969

A. M.

Para: ON THAT ASS

11/06/2026

Rua quinta da tapada n57 rch esq Ana rita Saraiva moura Anarsmoura34@gmail.com

ON THAT ASS

Para: A. M.

17/06/2026

Hi , Thanks for your message. how can we assist you? Could you please provide us with some additional details regarding your request? Have a nice day Do you have any questions? Find your answer quickly at www.onthatass.com/faq Kind regards, Gurman www.onthatass.com ON THAT ASS International B.V. • KvK nr. 64158969

A. M.

Para: ON THAT ASS

17/06/2026

Hi, It keeps showing up to make a payment for something I didn't ask for and I didn't sign any monthly fee.

ON THAT ASS

Para: A. M.

18/06/2026

Hi, Thanks for your message. Great that you’ve reached out to our customer service! I’ll look into this in your account for you. Could you please provide the following information? Street name + house number: Postal code + city: Email address used for registration: Full name on the account: Thanks in advance! Do you have any questions? Find your answer quickly at www.onthatass.com/faq Kind regards, Jikke www.onthatass.com ON THAT ASS International B.V. • KvK nr. 64158969

A. M.

Para: ON THAT ASS

18/06/2026

Good morning Again? I send for you in 11/06

ON THAT ASS

Para: A. M.

18/06/2026

Hi , Thanks for your message. I would like to know if you have any specific questions that I can assist you with. Please also share the following details so we canlook into this in your account for you. Street name + house number: Postal code + city: Email address used for registration: Full name on the account: I look forward to your response. Have a great day! Do you have any questions? Find your answer quickly at www.onthatass.com/faq Kind regards, Luuk www.onthatass.com ON THAT ASS International B.V. • KvK nr. 64158969

A. M.

Para: ON THAT ASS

19/06/2026

I am writing to file a complaint regarding a subscription fee that is being charged to me for a service that I never subscribed to. I have not signed up for any subscription, I have not received any service or product, and I do not wish to receive anything from your company. Despite this, I have been informed that I will incur costs or penalties if I do not make the payment. I request that you immediately cancel any alleged subscription associated with my details and confirm that no further charges will be applied. My details are as follows: Street name + house number: Rua Quinta da Tapada, nº 57, R/C Centro Postal code + city: 4480-069 Vila do Conde, Portugal Email address used for registration: anarsmoura34@gmail.com Full name on the account: Ana Rita Saraiva Moura I look forward to your prompt response and resolution of this matter. Kind regards, Ana Rita Saraiva Moura


Precisa de ajuda?

Pode falar com um jurista. Para obter ajuda personalizada, contacte o serviço de informação

Contacte-nos

Os nossos juristas estão disponíveis nos dias úteis, das 9h às 18h.