Hello Ines,I will forward this email to the sender as an approval for a refund so they will file a claim with the local CTT office clerk.PetroOn Mon, Jun 19, 2023 at 5:27?PM Informacoes Gerais Expresso wrote:Good afternoon Petro Moskvych,Please be advised that in the event that there is a claim for compensation, it will always be handled by the person who contracted the services, the sender.Any additional questions that arise, do not hesitate to contact me. To do so, simply reply to this email without changing the subject.Best regards,Inês V.Client support