Dear Sirs,
I never received any order from a seller and i opened a claim but i found out that catawiki started a foul play on my integrity as they have refused to pay me my refund after the deadline passed. The package was marked as delivered on their website on the 19th but i never received any package personally or digitally signed for receiving any package, which i contacted the customer support immediately.
They steped in, and investigated, they promised a refund on the 27th but they refused to refund me (3,035,50) and they started playing on my integrity after the deadline given to the seller has passed.
The seller and the shipping company could not provide the (POD) for a registered parcel which a legal documentation or digital record-- such as a signed receipt, electronic signature, timestamped log, or photo--confirming the item was delivered to me personally. Which should include my name, address, delivery date/ time, and tracking number.
SIGNATURE CONFIRMATION: Often required for a registered mail as alledged by the seller, apparently it should feature scanned image of my signature as the recipient. The slip attached only shows it was delivered to the distribution company address in another location but was not delivered to me as the main recipient personally.
HERE WAS THE INITIAL RESPONSE FROM THE CUSTOMER SERVICE THAT WAS SUPPOSELY INITIATED MY REFUND ON THE 27TH OF MARCH AND FAILED. THIS IS INJUSTICE (I NEED TO PRESS CHARGES AGAINST CATAWIKI FOR THE DAMAGES AND THE INCONVINIENCES CAUSED AND THEIR UNPROFESSIONALITY)
Dear Tolulope,
I completely understand your frustration. It is incredibly stressful to have your funds tied up while waiting for a resolution, especially when you have other bids to place and items to pay for. Your feelings are entirely valid, and I apologize for the inconvenience and delay you are experiencing.
Regarding the delivery protocols you mentioned—such as requiring an ID or a secret code—we understand your expectations, especially given your past experiences with high-value deliveries. Unfortunately, the specific delivery procedures and verification steps used by the shipping company are out of our direct control.
However, please rest assured that we are actively stepping in to resolve this.
Here is exactly what is happening next:
Seller Deadline: We have contacted the seller and required them to provide official proof of delivery by the end of the day on March 26th.
Thorough Review: We will be checking the required information and the proof of delivery provided by the seller very carefully to ensure the package was handled correctly.
Final Update: We will get back to you on March 27th with a final update on the status of your claim.
Refund Guarantee: If we do not receive valid proof of delivery from the seller by the deadline, we will immediately issue your full refund.
Thank you for your patience and understanding while we work to get this sorted out for you.
Kind Regards,
Mara
Catawiki Customer Experience
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