Dear Sirs,
I am writing in respect of an object i bought on catawiki, the seller allegedly shipped the product and it was later marked as delivered on the catawiki platform on the 19th of March, i immediately contacted Catawiki to address the false marked delivery status because the package was never delivered to me peraonally.
Catawiki then went ahead to open a claim on the 19th, I cantacted the seller as well, but he informed me that he also doesn't really sure where the package was actually delivered to, (Screenshot attached).
I saw that the address and Zip code that the package was delivered to was actually different from my address which is the address i have on my catawiki.
After investigation and the confirmation from the seller that he can't say specifically where the package ended up, Catawiki promised to refund my money on the 27th Friday.
When the 27th comes, Catawiki customer service went on selent for many hours, but later came back to me saying they still can't process my refund due to more internal reviewing.
Furthermore. The seller claimed that the package was a registered mail, then i asked, if it was a registered mail, who signed as the recipient of the package? What ID was provided when the package was handed over? Unfortunately, the seller and the shipping company could't provide this vital proof of delivery.
Catawiki keeps holding unto my money for no reasons.
They have refused to answer me in my claim refund, this is unacceptable as both the seller and catawiki are playing on my integrity.
I need my €3,032.50 back ASAP.
