I paid in full for 2 kitchens in April 2026. I found out BY CHANCE that 1 was cancelled (not by me) and had to re order the second one in June. That was a warning sign from the start.
Finally on September 2, the installation began. But after 2 days the teams disappeared. For 3 weeks both kitchens are standing. No one is responding to my emails or text messages. The representative who was supposed to accompany my project, doesn't respond . I havent received any updates . only a message that yesterday the installation will continue but nobody showed up.
Customer service say one of the kitchen's countertops has been waiting for me at the stpre in Portimao since July. Doesnt make sense. Why would I ask to pick up a countertop when all the kitchens were delivered? Never received ANY notification about this pick up. Now no one knows where the countertop is.
Regarding the second kitchen, no explanation why installation stopped for 3 weeks. Got them to reschedule for 30/9 but who knows if they will show up. No explanations, no updates, no responsibility no compensation. Terrible experience. Beware you have been warned
