Exmo. Sr. Mário Osório,
Lamentamos sinceramente a experiência descrita e o transtorno causado pelo atraso e pela posterior indisponibilidade do artigo.
Confirmamos que, na sequência do seu pedido de 23/10, o reembolso do valor pago está a ser tratado pela loja a partir de hoje, utilizando o mesmo método de pagamento que foi usado inicialmente.
Relativamente à indisponibilidade do sofá, recebemos indicação do fornecedor de que o modelo deixou de estar disponível por falta de matéria-prima.
Quanto ao pedido de indemnização de 50%, embora compreendamos a sua insatisfação, não nos é possível atender a essa pretensão nos termos indicados.
Ficamos ao dispor para quaisquer esclarecimentos adicionais e acompanharemos o seu processo até à confirmação do reembolso.
Com os melhores cumprimentos,
El equipo de Gato Preto
Com os melhores cumprimentos Cordialmente Best regards
Apoio ao Cliente Customer Service Gato Preto
On Sun, Oct 26, 2025, at 09:45 PM,
wrote:
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