I am submitting this complaint regarding the online re-evaluation channel created by AIMA for decisions concerning Temporary Protection for non-Ukrainian citizens.
AIMA publicly announced that applicants can request a re-evaluation of their decision through a specific online portal. However, since the day this channel was launched, it has not been functioning properly.
Although the form can be accessed and filled in, the platform does not allow submission of the required documents. The system either fails during upload or does not allow completion of the application. As a result, it is technically impossible to submit a re-evaluation request.
This means that while AIMA claims that a remedy exists, in practice applicants cannot use it.
This situation creates serious uncertainty and risk for affected individuals, especially where deadlines may apply. Applicants are being directed to a solution that does not function.
I have:
Attempted multiple times to submit the request;
Recorded a video demonstrating the malfunction;
Taken screenshots of the portal errors;
At present, there is no effective way to submit the re-evaluation request.
I request that AIMA:
Acknowledge that the portal is not functioning;
Provide an alternative method to submit re-evaluation requests (e.g., by email or in person);
Ensure that no applicant loses rights due to technical failures of the platform.
This situation requires urgent resolution, as it affects fundamental administrative access for vulnerable individuals.
