I am very disappointed with my experience with Bluwalk.
I booked a Citroën ë-C4, and before signing the contract I was told that I would receive a temporary vehicle and that it would be replaced with the ë-C4 within 10 days. Unfortunately, this commitment was never fulfilled, and I still did not receive the vehicle I originally booked. This is particularly important because the ë-C4 is eligible for Uber Comfort, which can significantly increase earning potential for a TVDE driver.
Another major issue is transparency regarding charges. Before signing the contract, I specifically asked about the costs involved, yet additional charges appeared later. I also paid in advance for an additional 500 km package, but the account was not correctly updated and I had to repeatedly contact Bluwalk to have their own accounting errors corrected.
There are also unresolved discrepancies regarding the mileage from my first week. I provided the relevant odometer information, but the matter is still under review. I have also questioned an additional €60 charge that I believe requires clarification.
Because of these issues, I requested immediate termination of the contract. Bluwalk refused and referred me to a 30-day notice period, which I subsequently provided. However, even after this, the accounting problems have continued.
The most serious issue now is the delay in settling my account. Due to Bluwalk's own accounting mistakes, my payment/settlement has been delayed for approximately two weeks. This has caused me financial difficulties, including difficulty covering normal living expenses, as well as significant stress and psychological pressure.
My experience has been extremely disappointing. I expected transparency, accurate accounting, professional communication and respect for the commitments made before signing the contract. Instead, I have had to repeatedly chase the company to correct errors that should have been handled internally.
I hope Bluwalk takes responsibility, corrects my account, pays all amounts owed to me and improves its treatment of drivers. Based on my experience so far, I cannot recommend Bluwalk.
