Very simple, I had an insurance for the house with Fidelidade and, one day, I asked to check inside my apartment an electrical issue.
I didn't want them to fix my issue, I wanted an expert to check and since I have an insurance for this, I called them and request an electrician.
Well, long story short I received a call from my bank telling me that Fidelidade recede the contract without any explanation.
By the way, I consider this HIGH BAD PRACTICE:
- no communication with me
- no reason
- absolutely no transparency
I want to point out that I am not complaining because they canceled the contract, I have absolutely no problem with that, it is their right to do so, and they can do whatever they think it is right BUT:
- I fixed the issue in my house with my money
- They lost a customer for no reason
- They got on my side a huge negative review with all the people that I know, in my job and in any other environment I will be.
Negative experience because they simply didn't want to send me a simple email or even message or call about it, but they let the bank calling me.
Also, the bank called me because of the increase of the rate for lacking of insurance, this means that if I wouldn't answer to the call probably I would be paying more money without knowing the lack of insurance, and for this I would reach a legal firm.
