Assunto: Resposta à Reclamação – Encomenda nº 3810
Exma. Sra. Luana Cacho,
Agradecemos o seu contacto e lamentamos profundamente todos os transtornos causados durante o processo de expedição e entrega da sua encomenda nº 3810.
Confirmamos que a entrega do sofá foi realizada no dia 16/09, mas reconhecemos que a compensação previamente acordada – montagem gratuita – não foi devidamente assegurada pela transportadora no momento da entrega. Pedimos sinceras desculpas por esta falha de comunicação interna, que compreensivelmente agravou o desconforto já sentido pelo atraso acumulado.
De forma a corrigir esta situação, já solicitámos à transportadora o agendamento da montagem do sofá, que será efetuada sem qualquer custo adicional, conforme acordado. A nossa equipa entrará em contacto consigo para confirmar a data.
Relativamente ao pedido de uma compensação adicional, a situação está em análise interna, e será dada resposta formal num prazo breve. O nosso objetivo é encontrar uma solução que seja justa, adequada e proporcional aos transtornos sofridos.
Lamentamos profundamente a experiência negativa vivida e asseguramos que este caso está a ser acompanhado de perto para que seja resolvido da melhor forma possível.
Com os melhores cumprimentos,
Loja do Gato Preto – Artesanato e Decoração, S.A.
Com os melhores cumprimentos Cordialmente Best regards
Apoio ao Cliente Customer Service Gato Preto
On Tue, Sep 16, 2025, at 12:00 PM,
wrote:
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