Reclamação
M. G.
Para: Bparts
Exmos. Senhores. Não comprem neste site, atendimento muito fraco, poucas respostas, soluções nenhumas, sempre a enrolar conversa. Fiz uma encomenda dia 9 passaram 9 dias e nem peça nem dinheiro. Sempre a arranjarem desculpas com a transportadora, uma vergonha. Não solucionaram um problema que era deles e ainda gozam com as pessoas com desculpas sem sentido. Se tinham problemas com a transportadora, solicitavam outra. (DESCREVER SITUAÇÃO) Cumprimentos.
Mensagens (1)
Bparts
Para: M. G.
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Exmo. Senhor Miguel Guedes, Lamentamos profundamente que tenha tido uma experiência negativa na encomenda que realizou na B-Parts: a sua peça esteve uns dias sem leituras junto da transportadora e chegou a ser ponderada a possibilidade de estar perdida. Entretanto, a peça foi-lhe entregue e dado que apresentava possíveis danos em transporte, estamos a aguardar que seja oportuno testa-la e aferir se será necessário equacionar uma alternativa suplementar.Todos os dias circulam milhares de peças de clientes da B-Parts pela Europa. Uma vez que uma encomenda está nas mãos de uma transportadora temos de aguardar que todo o processo de transporte ou perda seja oficializado e assumido pela mesma. Gostaríamos apenas de sublinhar que em momento algum nos escusamos a dar uma solução ao seu problema ou a processar o reembolso. Neste momento, o processo de reclamação continua aberto, pois aguardamos novidades do seu lado. Com elevada estima e consideração, A Equipa B-partsPatrícia JorgeHead of SalesOn Tue, Sep 17, 2024 at 16:01 PM, wrote:
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