Encomenda nunca recebida

Exmos. Senhores, Em 29 de novembro de 2025 adquiri, no vosso site Dressinn, dois pares de calçado VANS Ténis Old Skool / EU 45, pelo valor total de 112,89 €, tendo o pagamento sido efetuado de imediato através de Visa (Apple Pay). Conforme indicado na confirmação da encomenda e na fatura-recibo, foi acordado que a entrega seria efetuada entre terça-feira, 02 de dezembro, e quarta-feira, 03 de dezembro de 2025. Contudo, até à presente data, a encomenda nº 64138752 não foi entregue. Efetuei vários contactos junto dos vossos serviços, nomeadamente nos dias 12/12/2025, 13/12/2025, 14/12/2025, 20/12/2025, 22/12/2025, 30/12/2025 e 11/01/2026, tendo obtido apenas respostas genéricas, sem qualquer resolução concreta, indicando que a encomenda estaria “a caminho” ou “para entrega”. Assim sendo, aguardo a imediata devolução do valor. Aguardo a regularização imediata da situação. Cumprimentos, Tiago

- Não escreva abaixo desta linha - Ajuda e ContactoA minha conta Hi, We appreciate our customers' opinion in order to improve our services and that's why we would like to know what do you think of our customer service. Please, would you answer the following question to help us improve our service? How would you rate the customer service you received? GoodBad If you want, here you can see your query. Reclamacao 21 de jan. de 2026, 20::00 GMT+1

I would categorize you costumer services as deplorable. I would never advise anyone to buy anything from you. I made an order in November, never recieved the order and never was reimbursed. did you not read the coment?? can you please reimburse the order?

- Não escreva abaixo desta linha - Ajuda e ContactoA minha conta Hi, We appreciate our customers' opinion in order to improve our services and that's why we would like to know what do you think of our customer service. Please, would you answer the following question to help us improve our service? How would you rate the customer service you received? GoodBad If you want, here you can see your query. Reclamacao 28 de jan. de 2026, 14::45 GMT+1

?? I am sick of robot answers