Encomenda não recebida

Exmos. Senhores, Em 03/09/2024 adquiri vários produtos, da marca Ralph Lauren, pelo valor de 78 €. O pagamento foi efetuado no momento. Conforme fatura-recibo, na altura foi acordado com o vendedor que a entrega seria efetuada até ao dia 15/09/2024. Contudo, até à presente data, o mesmo ainda não foi entregue. Já efetuei vários contactos junto dos vossos serviços, 10/09/2024 e não obtive nenhuma resposta . Assim sendo, dado que o prazo de entrega já foi ultrapassado há bastante tempo, solicito a rescisão do contrato celebrado, informando que não me pode ser aplicada qualquer penalização. Cumprimentos.

- Please type your reply above this line -Your Ralph Lauren request (1681164) has been updated. To add additional comments, reply to this email.Marcos (Atendimento ao Cliente) 24 Sept 2024, 14:43 BST Boa tarde.Me chamo Marcos. Sou Supervisor do Atendimento ao Cliente Ralph Lauren.Agracedemos pelo mensagem enviada anteriormente referente ao problema mencionado por vossa equipe, mencionado com número de referência: @@REF_ID@ff4b34be5e1089723f@REF_ID@@Para dar continuidade ao processo de avaliação da situação iremos necessitar de algumas informações:Nome completo:Email:Número do pedido (se online):Endereço de entrega:Em caso que comprado na loja, prova de compra: (por favor anexar)Uma vez que recebermos as respectivas informações iremos poder dar continuidade a sua solicitação.Agradecemos pelo seu contato com o Atendimento ao Cliente Ralph Lauren.Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Reclamacao 23 Sept 2024, 11:01 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [LDRKM1-6NN9Y]

Boa tarde. Aqui vão os dados solicitados: Nuno Miguel Machado Vivas nunovivas@hotmail.com Número de pedido: 2024090333531614

- Please type your reply above this line - Your Ralph Lauren request (1682656) has been updated. To add additional comments, reply to this email. Marcos (Atendimento ao Cliente) 7 Oct 2024, 10:50 BST Olá, Sr. Nuno. Me chamo Marcos e sou Supervisor da Atenção ao Cliente Ralph Lauren. Agradeço pelas informações enviadas para nossa equipe. Contudo, as mesmas ainda são insuficintes para prosseguir com uma possível solução para o senhor, uma vez que as informações propostas são insuficientes para averiguação dos dados. Por favor, preencha as seguintes informações: Onde o senhor comprou o seu produto? Se foi em loja física, nos envie uma foto com o comprovante de compra: Se foi em uma loja online, por favor nos envie o link da loja e também o email da conta com o qual utilizou para comprar: Uma vez que tenhamos essas informações iremos verificar a sua compra e continuar a solução da sua solicitação. Em caso que precise de outras informações, não hesite em contactar o atendimento ao cliente Ralph Lauren. Desejo-lhe um bom dia em continuação. Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Reclamacao 24 Sept 2024, 15:45 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [W50J70-106XP]

Boa tarde, segue em anexo o link. https://www.ralphonlin.com/email/click?utm_source=event_newsletter&utm_medium=orders_paid&utm_mode=skip_if_exists&task_id=142696544&task_auth=76aae83c055cdcd7e29d6e9eb5eb2e41&id=142696544&ignore_redirect=1&key=687aad9ed46d8d822add43e0f60ad15c&url=aHR0cHM6Ly93d3cucmFscGhvbmxpbi5jb20_dXRtX3NvdXJjZT1ldmVudF9uZXdzbGV0dGVyJnV0bV9tZWRpdW09b3JkZXJzX3BhaWQmdXRtX21vZGU9c2tpcF9pZl9leGlzdHMmdGFza19pZD0xNDI2OTY1NDQmdGFza19hdXRoPTc2YWFlODNjMDU1Y2RjZDdlMjlkNmU5ZWI1ZWIyZTQx O email utilizado foi nunovivas@hotmail.com Atentamente, Nuno Vivas

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Reclamacao 7 Oct 2024, 17:30 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Thank you Ralph Lauren Customer Assistance[9XXN74-1JZKE]

Bad, I'm unsatisfied

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Marcos (Atendimento ao Cliente) 24 Sept 2024, 14:43 BST Boa tarde. Me chamo Marcos. Sou Supervisor do Atendimento ao Cliente Ralph Lauren. Agracedemos pelo mensagem enviada anteriormente referente ao problema mencionado por vossa equipe, mencionado com número de referência: @@REF_ID@ff4b34be5e1089723f@REF_ID@@ Para dar continuidade ao processo de avaliação da situação iremos necessitar de algumas informações: Nome completo: Email: Número do pedido (se online): Endereço de entrega: Em caso que comprado na loja, prova de compra: (por favor anexar) Uma vez que recebermos as respectivas informações iremos poder dar continuidade a sua solicitação. Agradecemos pelo seu contato com o Atendimento ao Cliente Ralph Lauren. Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Reclamacao 23 Sept 2024, 11:01 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Thank you Ralph Lauren Customer Assistance[LDRKM1-6NN9Y]

Bom dia , conforme solicitado envio os dados pedidos. Nome completo: Nuno Miguel Machado Vivas Email: nunovivas@hotmail.com Número do pedido: 2024090333531614 Endereço de entrega: Lugar da Igreja, 117 C.P. 4840-130 Souto TBR

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Reclamacao 9 Oct 2024, 11:30 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Thank you Ralph Lauren Customer Assistance[41WVEW-V3WP4]

- Please type your reply above this line - Your Ralph Lauren request (1682656) has been updated. To add additional comments, reply to this email. Monica (Atendimento ao Cliente) 10 Oct 2024, 12:47 BST Caro Nuno, Agradecemos a confirmação da compra de produtos Ralph Lauren no website s:www.ralphonlin.com. Confirmamos que este não é um distribuidor autorizado, não está ligado à Ralph Lauren e parece ser malicioso. Lamentamos qualquer inconveniente que possa ter sofrido, mas podemos assegurar-lhe que o seu caso está agora a ser tratado pelo nosso Departamento Jurídico. No Grupo Ralph Lauren, lutamos muito seriamente contra qualquer tipo de contrafação e infração, mesmo online, tentando assegurar a plena satisfação dos seus clientes finais. Para futuras compras, sugerimos que visite os websites oficiais da Ralph Lauren: www.ralphlauren.com e www.ralphlauren.pt Com os melhores cumprimentos, Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Marcos (Atendimento ao Cliente) 7 Oct 2024, 10:50 BST Olá, Sr. Nuno. Me chamo Marcos e sou Supervisor da Atenção ao Cliente Ralph Lauren. Agradeço pelas informações enviadas para nossa equipe. Contudo, as mesmas ainda são insuficintes para prosseguir com uma possível solução para o senhor, uma vez que as informações propostas são insuficientes para averiguação dos dados. Por favor, preencha as seguintes informações: Onde o senhor comprou o seu produto? Se foi em loja física, nos envie uma foto com o comprovante de compra: Se foi em uma loja online, por favor nos envie o link da loja e também o email da conta com o qual utilizou para comprar: Uma vez que tenhamos essas informações iremos verificar a sua compra e continuar a solução da sua solicitação. Em caso que precise de outras informações, não hesite em contactar o atendimento ao cliente Ralph Lauren. Desejo-lhe um bom dia em continuação. Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Reclamacao 24 Sept 2024, 15:45 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [W50J70-106XP]

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Monica (Atendimento ao Cliente) 10 Oct 2024, 12:47 BST Caro Nuno, Agradecemos a confirmação da compra de produtos Ralph Lauren no website s:www.ralphonlin.com. Confirmamos que este não é um distribuidor autorizado, não está ligado à Ralph Lauren e parece ser malicioso. Lamentamos qualquer inconveniente que possa ter sofrido, mas podemos assegurar-lhe que o seu caso está agora a ser tratado pelo nosso Departamento Jurídico. No Grupo Ralph Lauren, lutamos muito seriamente contra qualquer tipo de contrafação e infração, mesmo online, tentando assegurar a plena satisfação dos seus clientes finais. Para futuras compras, sugerimos que visite os websites oficiais da Ralph Lauren: www.ralphlauren.com e www.ralphlauren.pt Com os melhores cumprimentos, Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Marcos (Atendimento ao Cliente) 7 Oct 2024, 10:50 BST Olá, Sr. Nuno. Me chamo Marcos e sou Supervisor da Atenção ao Cliente Ralph Lauren. Agradeço pelas informações enviadas para nossa equipe. Contudo, as mesmas ainda são insuficintes para prosseguir com uma possível solução para o senhor, uma vez que as informações propostas são insuficientes para averiguação dos dados. Por favor, preencha as seguintes informações: Onde o senhor comprou o seu produto? Se foi em loja física, nos envie uma foto com o comprovante de compra: Se foi em uma loja online, por favor nos envie o link da loja e também o email da conta com o qual utilizou para comprar: Uma vez que tenhamos essas informações iremos verificar a sua compra e continuar a solução da sua solicitação. Em caso que precise de outras informações, não hesite em contactar o atendimento ao cliente Ralph Lauren. Desejo-lhe um bom dia em continuação. Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Reclamacao 24 Sept 2024, 15:45 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Thank you Ralph Lauren Customer Assistance[W50J70-106XP]