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Encomenda não recebida

Não resolvida Pública

Problema identificado:

Venda

Reclamação

M. R.

Para: PPRO PAYMENT SERVICES S.A.

17/06/2025

Exmos. Senhores, No passado dia 3 de junho fiz uma encomenda, via internet, de uma "caixa de areia Inteligente para gatos- Automática, moderna e higiénica - rosa com cinzento, XL 2 gatos", tendo pago o valor solicitado de 37,00€. A entrega seria efetuada entre 2 a 4 dias. Até hoje não recebi nada nem consigo contactar a empresa "Portugal Expresso". O telemóvel 937695438 está sempre indisponível e não tem espaço para deixar mensagens. Acrescento que o número indicado como sendo de fatura, se refere ao documento que foi emitido quando efetuei o pagamento e aquele número 50953 é o "Número de Ordem". No comprovativo da operação multibanco aparece como entidade "45648 PPRO PAYMENT SERVICES SA" Cumprimentos. Maria Helena

Mensagens (3)

PPRO PAYMENT SERVICES S.A.

Para: M. R.

18/06/2025

Dear Customer, PPRO Payment Services S.A. (PPRO) is a Luxembourg financial institution, authorised and regulated by the CSSF (CSSF Nr.: Z00000022), offering regulated financial services and technical processing solutions to a range of online merchants. In order to be able to give you further details on individual transactions, we need further details. The following details would help us to identify a transaction: - IBAN of the injured party - Purpose of the booking - Copy of the booking receipt PPRO takes fraud and the fight against crime very seriously. If you have any further questions, please do not hesitate to contact us. Kind regards, Risk Management Team riskmanagement@ppro.com •www.ppro.comPPRO Financial L • 48 Chancery Lane • London WC2A 1JF • United Kingdom Company No 07653641 • Registered in England and Wales•Local Payments. Worldwide. Powered by PPRO Ativado Tue, 17 Jun às 4:15 PM , Reclamacao escreveu: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 4909422:1038901 This e-mail, its message, and/or attachments, are confidential and may be privileged. The use or disclosure of it by anyone other than the intended addressee is unauthorized. If the reader of this message is not an intended recipient, you are hereby notified that any unauthorized review, use, disclosure, dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and destroy all copies of the message. For corporate and regulatory disclosures regarding the PPRO Group entities please refer toPPRO entities.

M. R.

Para: PPRO PAYMENT SERVICES S.A.

18/06/2025

Bom dia, Anexo comprovativo de compra e indico o meu IBAN PT50003502920000263300015 Melhores cumprimentos, Maria Helena

PPRO PAYMENT SERVICES S.A.

Para: M. R.

18/06/2025

Dear Customer, PPRO Payment Services S.A. (PPRO) is a Luxembourg financial institution, authorised and regulated by the CSSF (CSSF Nr.: Z00000022), offering regulated financial services and technical processing solutions to a range of online merchants. In order to be able to give you further details on individual transactions, we need further details. The following details would help us to identify a transaction: - IBAN of the injured party - Purpose of the booking - Copy of the booking receipt PPRO takes fraud and the fight against crime very seriously. If you have any further questions, please do not hesitate to contact us. Kind regards, Risk Management Team riskmanagement@ppro.com •www.ppro.comPPRO Financial L • 48 Chancery Lane • London WC2A 1JF • United Kingdom Company No 07653641 • Registered in England and Wales•Local Payments. Worldwide. Powered by PPRO Ativado Wed, 18 Jun às 12:00 PM , Reclamacao escreveu: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 4909702:1038901 This e-mail, its message, and/or attachments, are confidential and may be privileged. The use or disclosure of it by anyone other than the intended addressee is unauthorized. If the reader of this message is not an intended recipient, you are hereby notified that any unauthorized review, use, disclosure, dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and destroy all copies of the message. For corporate and regulatory disclosures regarding the PPRO Group entities please refer toPPRO entities.

Assistência solicitada 18 junho 2025

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