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Encomenda não recebida

Em curso Pública

Problema identificado:

Problemas de entrega

Reclamação

J. R.

Para: A Loja do Gato Preto

30/12/2025

Exmos. Senhores, Em 15 de agosto adquiri um sofá, da marca Gato Preto. Conforme fatura-recibo, na altura foi acordado com o vendedor que a entrega seria efetuada até 60 dias. Contudo, até à presente data, o mesmo ainda não foi entregue. Já efetuei vários contactos junto dos vossos serviços 7/10, 6/11, 18/11, 3/12, 18/12, 26/12 e obtive a resposta de que o bem está para entrega. Verifiquei o rastreio com o número fornecido e a informação disponível indica que a encomenda se encontra em trânsito desde o dia 16 de dezembro. Assim sendo, exijo, procedam à entrega do referido Sofá inmediatamente Cumprimentos.

Mensagens (1)

A Loja do Gato Preto

Para: J. R.

30/12/2025

Exmo. Sr. José Rivera, Informamos que, de acordo com a informação disponível, a empresa de transporte Logisimple irá entrar em contacto consigo ao longo do dia de hoje, com o objetivo de fornecer uma data concreta para a entrega do seu sofá. Detalhes de Expedição 106027707340 Apoio ao cliente logisimple: 215 814 292 Solicitamos que aguarde o contacto direto da transportadora, que confirmará consigo a hora e o dia exato da entrega. Continuamos a acompanhar a situação e permanecemos ao dispor para qualquer esclarecimento adicional. Com os melhores cumprimentos, El equipo de Gato Preto Com os melhores cumprimentos Cordialmente Best regards Apoio ao Cliente Customer Service Gato Preto On Tue, Dec 30, 2025, at 11:15 AM, wrote: /* Remove space around the email design. */ , margin: 0 auto !important; padding: 0 !important; height: 100% !important;* Stop Outlook resizing small text. */ * -ms-text-size-adjust: 100%; /* Stop Outlook from adding extra spacing to s. */ , mso--lspace: 0pt !important; mso--rspace: 0pt !important; /* Use a better rendering method when resizing images in Outlook IE. */ -ms-interpolation-mode: bicubic; /* Prevent Windows 10 Mail from underlining links. Styles for underlined links should be inline. */ a text-decoration: none; a, a[href] Margin: 0; color: 7C68E1; font-family: Lato,Arial,Verdana,Sans-Serif; font-weight: 400; line-height: 2; margin: 0; padding: 0; text-align: left; text-decoration: underline !important; small.attachment-none font-size: 85%; padding-right: 10px; font-weight: normal; @media (max-width:616px) .footer th padding-top: 0 !important; padding-bottom: 0 !important .footer th:first-child padding-top: 20px !important .panel-highlight th, .panel-highlight th h2, .panel-highlight th p text-align: center !important .panel-highlight th .icon-text display: inline-block @media only screen min-height: 100%; background: ececec @media (max-width:616px) .button a font-size: 14px !important; text-align: center !important .small-float-center margin: 0 auto !important; float: none !important; text-align: center !important .small-text-center text-align: center !important .small-text-left text-align: left !important .small-text-right text-align: right !important .hide-for-large width: auto !important; 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padding-right: 0 !important . .collapse .column, . .collapse .columns padding-left: 0 !important; padding-right: 0 !important .small-1, th.small-1 display: inline-block !important; width: 8.33333% !important .small-2, th.small-2 display: inline-block !important; width: 16.66667% !important .small-3, th.small-3 display: inline-block !important; width: 25% !important .small-4, th.small-4 display: inline-block !important; width: 33.33333% !important .small-5, th.small-5 display: inline-block !important; width: 41.66667% !important .small-6, th.small-6 display: inline-block !important; width: 50% !important .small-7, th.small-7 display: inline-block !important; width: 58.33333% !important .small-8, th.small-8 display: inline-block !important; width: 66.66667% !important .small-9, th.small-9 display: inline-block !important; width: 75% !important .small-10, th.small-10 display: inline-block !important; width: 83.33333% !important .small-11, th.small-11 display: inline-block !important; width: 91.66667% !important .small-12, th.small-12 display: inline-block !important; width: 100% !important .column .small-12, .column th.small-12, .columns .small-12, .columns th.small-12 width: 100% !important . .small-offset-1, . th.small-offset-1 margin-left: 8.33333% !important; Margin-left: 8.33333% !important . .small-offset-2, . th.small-offset-2 margin-left: 16.66667% !important; Margin-left: 16.66667% !important . .small-offset-3, . th.small-offset-3 margin-left: 25% !important; Margin-left: 25% !important . .small-offset-4, . th.small-offset-4 margin-left: 33.33333% !important; Margin-left: 33.33333% !important . .small-offset-5, . th.small-offset-5 margin-left: 41.66667% !important; Margin-left: 41.66667% !important . .small-offset-6, . th.small-offset-6 margin-left: 50% !important; Margin-left: 50% !important . .small-offset-7, . th.small-offset-7 margin-left: 58.33333% !important; Margin-left: 58.33333% !important . .small-offset-8, . th.small-offset-8 margin-left: 66.66667% !important; Margin-left: 66.66667% !important . .small-offset-9, . th.small-offset-9 margin-left: 75% !important; 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