back

Encomenda não recebida

Resolvida Pública

Problema identificado:

Outro

Reclamação

F. M.

Para: PPRO PAYMENT SERVICES S.A.

18/05/2025

Exmos. Senhores, No passado dia 12 de Maio 2025, encomendei no site da Primor da minha conta cliente como faço habitualmente. A encomenda era no valor de 54,12€. Foi-me enviada a entidade (45648 PPRO PAYMENT SERVICES SA) e referência para pagamento, e no mesmo momento paguei o artigo. Após a compra não recebi os habituais emails ou mensagens de confirmação da encomenda e na minha conta, no separador encomendas não tenho nada registado, como se não tivesse acontecido encomenda alguma. Gostaria de vos pedir ajuda para perceber o que se poderá ter passado. Muito obrigada. Cumprimentos.

Mensagens (1)

PPRO PAYMENT SERVICES S.A.

Para: F. M.

19/05/2025

Dear Customer, PPRO Payment Services S.A. (PPRO) is a Luxembourg financial institution, authorised and regulated by the CSSF (CSSF Nr.: Z00000022), offering regulated financial services and technical processing solutions to a range of online merchants. In order to be able to give you further details on individual transactions, we need further details. The following details would help us to identify a transaction: - IBAN of the injured party - Purpose of the booking - Copy of the booking receipt PPRO takes fraud and the fight against crime very seriously. If you have any further questions, please do not hesitate to contact us. Kind regards, Risk Management Team riskmanagement@ppro.com •www.ppro.comPPRO Financial L • 48 Chancery Lane • London WC2A 1JF • United Kingdom Company No 07653641 • Registered in England and Wales•Local Payments. Worldwide. Powered by PPRO Ativado Mon, 19 Mai às 12:00 AM , Reclamacao escreveu: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 4900345:1038901 This e-mail, its message, and/or attachments, are confidential and may be privileged. The use or disclosure of it by anyone other than the intended addressee is unauthorized. If the reader of this message is not an intended recipient, you are hereby notified that any unauthorized review, use, disclosure, dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and destroy all copies of the message. For corporate and regulatory disclosures regarding the PPRO Group entities please refer toPPRO entities.


Precisa de ajuda?

Pode falar com um jurista. Para obter ajuda personalizada, contacte o serviço de informação

Contacte-nos

Os nossos juristas estão disponíveis nos dias úteis, das 9h às 18h.