Exma. Sra. Elsa Ferreira,
Na sequência da sua comunicação relativa à encomenda do sofá modelo Slider 2L Bg (Fatura nº 000092000118138, caso nº 13795753), vimos por este meio prestar os devidos esclarecimentos.
Informamos que a produção do seu sofá está prevista entre 24 e 30 de novembro de 2025, estando a expedição programada para o período de 1 a 7 de dezembro de 2025. Assim que este for entregue à empresa de transporte, entrarão em contacto consigo para agendar uma data de entrega que seja conveniente para si.
Aproveitamos para informar que a empresa responsável pelo transporte é a
Logisimple.
A Gato Preto lamenta o atraso verificado e reconhece a inconveniência que esta situação lhe possa ter causado. Garantimos que todos os esforços estão a ser envidados para cumprir o compromisso de entrega acordado, respeitando os direitos do cliente e os termos contratuais da venda.
Agradecemos a sua compreensão e permanecemos à disposição para qualquer esclarecimento adicional que considere necessário.
Com os melhores cumprimento
Com os melhores cumprimentos Cordialmente Best regards
Apoio ao Cliente Customer Service Gato Preto
On Thu, Nov 13, 2025, at 12:00 AM,
wrote:
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