Encomenda não recebida

Exmos. Senhores, Venho por este meio reabrir o processo nº11062138 Cumprimentos.

- Please type your reply above this line - Your Ralph Lauren request (1709434) has been updated. To add additional comments, reply to this email. Marcos (Customer Assistance) 18 Oct 2024, 16:35 BST Saudações. Sr. Nuno. Me chamo Marcos e sou Supervisor do Atendimento ao Clinte da Ralph Lauren. Entendo sua solicitação e entendo a sua frustração referente ao tema, eu no seu lugar estaria me sentindo da mesma maneira. Pelo que verifiquei no nosso banco de dados, não consta nenhuma compra realizada em seu nome diretamente com a Ralph Lauren ou com lojas terceiras parceiras. Ao que verifiquei, das informações anteriores que nos proporcionou o senhor, a sua compra foi realizada no website: s:www.ralphonlin.com. Venho por meio deste email reinterar e dizer que este não é um website da Ralph Lauren. Nossos websites oficiais para Portu gal são: www.ralphlauren.com e www.ralphlauren.pt Recomendamos buscar ajuda com as autoridades locais portuguesas a fim de resolver a sua situação. Não hesite em nos contactar, em caso que venha a ter problemas futuros com outros assuntos. Agradecemos por contactar o serviço de Atendimento ao Cliente da Ralph Lauren. Tenha um ótimo dia. Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Reclamacao 18 Oct 2024, 12:30 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [VDMR65-ZZG4R]

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Marcos (Customer Assistance) 18 Oct 2024, 16:35 BST Saudações. Sr. Nuno. Me chamo Marcos e sou Supervisor do Atendimento ao Clinte da Ralph Lauren. Entendo sua solicitação e entendo a sua frustração referente ao tema, eu no seu lugar estaria me sentindo da mesma maneira. Pelo que verifiquei no nosso banco de dados, não consta nenhuma compra realizada em seu nome diretamente com a Ralph Lauren ou com lojas terceiras parceiras. Ao que verifiquei, das informações anteriores que nos proporcionou o senhor, a sua compra foi realizada no website: s:www.ralphonlin.com. Venho por meio deste email reinterar e dizer que este não é um website da Ralph Lauren. Nossos websites oficiais para Portu gal são: www.ralphlauren.com e www.ralphlauren.pt Recomendamos buscar ajuda com as autoridades locais portuguesas a fim de resolver a sua situação. Não hesite em nos contactar, em caso que venha a ter problemas futuros com outros assuntos. Agradecemos por contactar o serviço de Atendimento ao Cliente da Ralph Lauren. Tenha um ótimo dia. Kind Regards, Marcos​ Customer Service Manager To inspire the dream of a better life through authenticity and timeless style This message and any attached documents contain information, which may be confidential, legally protected or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission you are hereby notified that any use, distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. If you have received this communication in error, please immediately notify the sender and delete the message from your system and destroy any print-outs and copies. Ralph Lauren reserves the right to record and monitor email communications through its networks for the purposes of eliminating potential viruses, blocking unsolicited emails, filtering out illegal or offensive content, and for investigating and detecting any unauthorized use of its systems as well as ensuring its effective operation. The content of this email is not legally binding unless explicitly confirmed by letter. Please note that it is your responsibility to scan this message for viruses. Reclamacao 18 Oct 2024, 12:30 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Thank you Ralph Lauren Customer Assistance[VDMR65-ZZG4R]

Bom dia, agradeço o contacto. Pelos vistos fui burlado por alguém que se fez passar pela vossa empresa, nesse sentido acho que vocês deveriam fazer algo para denunciar esta situação porque tem mais influência e posses para tal porque se for eu a ir às autoridades não vai dar em nada. Atentamente, Nuno Vivas

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Reclamacao 19 Oct 2024, 12:15 BST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Thank you Ralph Lauren Customer Assistance[413E2R-WK1ZY]

Bad, I`m unsatisfied