I am writing to report a significant issue with my recent order, CECOTEC Forceclima 12800 Soundless Heating Connected portable air conditioner (White One Size/EU Plug 220V), placed on July 1, 2025. My order number is 60046197.
The initial estimated delivery dates were July 3rd or 4th, 2025. When the item was not delivered, the estimated delivery was updated to July 5th, 2025. Unfortunately, the order was not delivered on this revised date either.
Currently, both the Tech Inn website and the MRW tracking website (MRW tracking code: 01613I669957) only show that the "order has been prepared and is awaiting collection by MRW." This status has been displayed since July 3rd, 2025. All previous updates and estimated delivery dates have disappeared from the tracking information.
This lack of information and the repeated delays are very concerning. Could you please investigate the whereabouts of my order and provide an urgent update on its status and a firm delivery date?
Thank you for your prompt attention to this matter.
Recebi essas mensagens de direcionamento do atendente Abby A.
Abby A joined the chat
Hi
Abby A
Your parcel has been shipped for July 4th 2025 due to the item "CECOTEC Forceclima 12800 Soundless Heating Connected portable air conditioner White One Size/EU Plug 220V" came from external warehouse, delivery frame time to Portugal used to take 3 - 5 working days, deliveries dates given by our system are estimated and they may change.
Alberto
but today it's 5 working days
Abby A
Your parcel has been shipped for July 4th
Alberto
The website doesn't even say it was sent.
Abby A
it is due to the tracking record will be updated once the parcel had been processed at carrier's international parcel center.
Alberto
I went to check here now and coincidentally a shipping status appeared for today
Abby A
It is due to it take 3 -5 working days to be delivered. the tracking records will be updated till you parcel had been delivered
There's something else I can help you with?
Alberto
Ok, I'll wait until Wednesday, I found the service, support and your system to be very bad, if I don't receive it by Wednesday, I'll request cancellation.
Abby A
Once the parcel is shipped it can´t be cancelled you should reject the parcel when it will be delivered.
Have a nice day.
Achei estou completamente frustrado com a compra e estou querendo cancelar.
