Encomenda não entregue

Adquiri uma sweatshirt no sítio da internet que indicava Tommy Hilfiger, paga em cartão, em 09/12/2023 e depois de acompanhar todo o processo de envio, em língua não portuguesa, tive o desprazer de verificar que o processo de entrega havia sido concluído pela empresa. com entrega e assinado, em 09/01/2024, porém não recebi a minha compra e não tenho uma resposta positiva da empresa para a solução do problema. Depois de eu enviar vários e-mails deram me escolha de reenvio ou reembolso, 22/01/2024, em um prazo dilatadissimo. Acolhi o reenvio, mas não obtive resposta com uma solução. Aguardo um breve contato e minha encomenda em minhas mãos.

Two months since my order, I still do not have a certain date for the error of improper delivery to be corrected, only standardized answers to my questions.

A empresa Fines Jewelry Shop tem me enviado e-mails padronizados, sem abordar especificamente o meu problema, e continuo, dessa forma, sem uma solução concreta para o caso de o histórico da entrega assinalar que recebi a encomenda, porém até hoje não ter a compra que efetuei, paguei inclusive o transporte, em minhas mãos, quase 90 dias depois.

Realmente, é um caso a considerar a inidoneidade da empresa Fines Jewelry Shop, pelo facto de que, há uma semana que já não tenho quaisquer informações da empresa, sobre a minha encomenda, em resposta aos meus e-mails, único meio de contato disponível .

Hello, we are very sorry for the problem with this order. We have already refunded the customer.service@gaterliv.comSender: reclamacaoSend Time: 2024-03-13 07:32Receiver: serviceSubject: A sua reclamação para a/o Encomenda não entregue - (CPTPT01959928-43)

A empresa informou por e-mail que iria realizar o reembolso entre 4 e 7 dias úteis, mas já se transcorreram 10 dias úteis e ainda não recebi o reembolso..(The company informed by e-mail that it would make the refund between 4 and 7 business days, but it has already been 10 business days and I have not yet received the refund..)

Dear customer, I have registered your refund. But since you paid to us through Card, it usually takes a few days for the refund to appear on your card statement. Please allow 3 working days to reflect to your account, please remember to check. Thanks for your patience and understanding and patience in advance.service@gaterliv.com发件人： reclamacao发送时间： 2024-04-02 06:01收件人： service主题： A sua reclamação para a/o Encomenda não entregue - (CPTPT01959928-43)

A empresa informou que havia realizado o reembolso no dia 03/04 e que eu aguardasse três dias úteis para que refletisse em minha conta, porém passados dez dias úteis nenhum valor de reembolso foi registrado em minha conta de cartão de crédito.The company informed that it had made the refund on 04/03 and that I waited three business days for it to reflect in my account, but after ten business days no refund amount was recorded in my credit card account.

Hello dear customerAccording to the record, we have refunded you, after inspection, the refund has been completed, please check your account in time.Please contact us again if necessary.service@gaterliv.com发件人： reclamacao发送时间： 2024-04-17 03:52收件人： service主题： A sua reclamação para a/o Encomenda não entregue - (CPTPT01959928-43)

A minha fatura do cartão de crédito foi disponibilizada hoje e nela não consta o reembolso que a Fines Jewelry Shop diz ter sido efetuado. Continuo sem solução para o problema.My credit card bill was made available today and it does not contain the refund that Fines Jewelry Shop says it has been made. I still have no solution to the problem.

Received by e-mailDear customer,We have already processed the refund for you, and the money will be withdrawn to your account in about 3-5 working days.Please check it in time.Mrs.This is a standard message that has not solved the problem for three months. I have already received several similar to this one sent now in this period and nothing solved.

Hello, dear customer.Sorry, I was unable to process your email in a timely manner due to weekends.Here are our warm reminders:After successfully placing the order, we will ship it within 3 working days. Please don't worry.After the order is sent, you will receive a shipping reminder email with a tracking number. Please note if it is in the spam mailbox. You can check the shipping information of the package through the tracking number in the email, and the query link is as follows: s:www.17track.net/zh-cn . Logistics information is usually updated every 2-3 days.If there is an emergency that requires us to prioritize, please add "Urgent" in the email. We will handle it in sequence.If you have any further questions, please contact us again on a working day.I also hope you have a pleasant weekend!

This is not a professional way to treat a user with an order problem for four months!

I checked my credit card account right now and still there are not a refund that Finest Jewelry Shop said have made. I 'd like to receive a copy of deposit receipt, in order to contest the bank.

As requested, please, send me a copy of deposit receipt, in order I can contest the bank, because I have not received the refund yet.