ENCOMENDA NÃO ENTREGUE

No dia 28/07/2026 efetuei uma encomenda na Foot Locker, no valor de 119,99€, com entrega padrão prevista entre 3 e 5 dias úteis. A entrega estava inicialmente prevista para 31/07/2026, mas a transportadora registou a ocorrência “FALTA DE TEMPO”, sem qualquer tentativa de entrega. Apesar disso, a encomenda prosseguiu e acabou por ser dada como entregue em 04/08/2026. O problema é que nunca recebi a encomenda, nem autorizei qualquer pessoa a recebê-la em meu nome. O comprovativo de entrega apresentado pela transportadora identifica Eunice Sousa como pessoa associada à receção. Não conheço esta pessoa, não é familiar, vizinha, colega ou pessoa autorizada por mim a receber a encomenda. Assim, a indicação de que a encomenda foi entregue na morada correta não comprova que tenha sido efetivamente recebida por mim ou por alguém autorizado. Desde o primeiro momento colaborei com a Foot Locker e forneci todos os elementos solicitados. Preenchi e corrigi várias vezes a declaração de não receção, seguindo as instruções da empresa, numa tentativa de esclarecer a situação. Mesmo após toda esta colaboração, a Foot Locker recusou o reembolso, limitando-se a considerar suficiente a existência de um comprovativo assinado por uma terceira pessoa. Acresce que, após esta decisão e depois de eu ter voltado a contactar a empresa para contestar a recusa e solicitar uma solução, a Foot Locker deixou de me responder. Considero esta ausência de resposta grave, sobretudo porque continuo sem o produto e sem os 119,99€, apesar de já ter fornecido a documentação necessária. Não considero aceitável que uma empresa simplesmente encerre o assunto sem esclarecer quem recebeu a encomenda e sem apresentar prova de que essa pessoa estava autorizada. Solicito a intervenção das entidades competentes para apurar o sucedido, verificar a validade da prova de entrega e exigir uma resposta efetiva da Foot Locker. Reitero o pedido de reembolso integral dos 119,99€, uma vez que não recebi os bens adquiridos.

- Please type your reply above this line - Foot Locker Europe (Foot Locker Europe) 16 Sept 2026, 8:30 pm CEST Hi Reclamacao, Thanks for contacting us. We’re sorry to hear about the issues with your package delivery. Before we begin an investigation, could you kindly check with neighbors, housemates, or look around your property to see if the package was delivered to an alternate spot? If the package is still missing, please let us know, and we’ll be happy to assist further. Foot Locker Customer Service Reclamacao 16 Sept 2026, 8:30 pm CEST ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ReportSuspicious ZjQcmQRYFpfptBannerEnd ENCOMENDA NÃO ENTREGUE

Hi, Thank you for your response, but this appears to be a generic/automated reply and does not address the specific issue raised in my complaint. I have already confirmed that I did not receive the package. The delivery proof issued by REDUR identifies another person, Eunice Sousa, as the person associated with the receipt of the parcel. I do not know this person and I did not authorise her to receive or collect my order on my behalf. Therefore, asking me to check with neighbours or look around the property does not address the actual issue. The question is who received my parcel and on what basis was this person authorised to receive it in my name. Please investigate this specific issue and provide me with a substantive response, rather than a generic delivery message. I expect you to verify the identity and circumstances of the person who received the parcel and explain how REDUR considers this a valid delivery to me. I did not receive the order and I have not authorised Eunice Sousa or any other third party to receive it on my behalf. I look forward to your concrete response and resolution of this matter.

- Please type your reply above this line - Hello Reclamacao, Regarding [EXTERNAL] ENCOMENDA NÃO ENTREGUE two days ago we sent you an email asking for more details, which we need before we can solve your request. In case we do not hear from you in the next 48 hours, we will assume your question has already been answered or solved in a different way. Here is a reminder of what it was about: Foot Locker Europe (Foot Locker Europe) 16 Sept 2026, 8:30 pm CEST Hi Reclamacao, Thanks for contacting us. We’re sorry to hear about the issues with your package delivery. Before we begin an investigation, could you kindly check with neighbors, housemates, or look around your property to see if the package was delivered to an alternate spot? If the package is still missing, please let us know, and we’ll be happy to assist further. Foot Locker Customer Service Reclamacao 16 Sept 2026, 8:30 pm CEST ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ReportSuspicious ZjQcmQRYFpfptBannerEnd ENCOMENDA NÃO ENTREGUE

- Please type your reply above this line - Andjela (Foot Locker Europe) 21 Sept 2026, 7:31 pm CEST Dear Sir or Madam, Thank you for contacting our customer service team! We would be happy to assist you in resolving this matter. To process a complaint, we ask that you inform the customer in question that, for data protection reasons, complaints must generally be submitted personally rather than through third parties. The customer is welcome to contact us via email or chat at any time; contact details are available on our website. Please do not hesitate to contact us again should you have any further questions. Thank you for your time, and have a wonderful day. Kind regards, Andjela Foot Locker Customer Service Foot Locker Europe (Foot Locker Europe) 16 Sept 2026, 8:30 pm CEST Hi Reclamacao, Thanks for contacting us. We’re sorry to hear about the issues with your package delivery. Before we begin an investigation, could you kindly check with neighbors, housemates, or look around your property to see if the package was delivered to an alternate spot? If the package is still missing, please let us know, and we’ll be happy to assist further. Foot Locker Customer Service Reclamacao 16 Sept 2026, 8:30 pm CEST ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ReportSuspicious ZjQcmQRYFpfptBannerEnd ENCOMENDA NÃO ENTREGUE

Não entendo, tenho uma prova de entrega em que consta que a minha encomenda foi entregue a outra pessoa e vocês recusam-se a devolver-me o dinheiro e a admitir o erro.

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Andjela (Foot Locker Europe) 21 Sept 2026, 7:31 pm CEST Dear Sir or Madam, Thank you for contacting our customer service team! We would be happy to assist you in resolving this matter. To process a complaint, we ask that you inform the customer in question that, for data protection reasons, complaints must generally be submitted personally rather than through third parties. The customer is welcome to contact us via email or chat at any time; contact details are available on our website. Please do not hesitate to contact us again should you have any further questions. Thank you for your time, and have a wonderful day. Kind regards, Andjela Foot Locker Customer Service Foot Locker Europe (Foot Locker Europe) 16 Sept 2026, 8:30 pm CEST Hi Reclamacao, Thanks for contacting us. We’re sorry to hear about the issues with your package delivery. Before we begin an investigation, could you kindly check with neighbors, housemates, or look around your property to see if the package was delivered to an alternate spot? If the package is still missing, please let us know, and we’ll be happy to assist further. Foot Locker Customer Service Reclamacao 16 Sept 2026, 8:30 pm CEST ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ReportSuspicious ZjQcmQRYFpfptBannerEnd ENCOMENDA NÃO ENTREGUE

- Please type your reply above this line - Hello Reclamacao, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Reclamacao 21 Sept 2026, 9:00 pm CEST ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ReportSuspicious ZjQcmQRYFpfptBannerEnd Recebeu uma resposta de HAMILTON AIROSA P

Gostaria de saber como vai ser tratada a denúncia. Eu já apresentei a prova de entrega da empresa REDUR e a prova está lá que eles se enganaram e entregaram a uma pessoa errada! Exijo solução.