Assunto: Atualização sobre a sua encomenda – Sofá -000091000124515
Prezada Inês Guerra,
Na sequência da sua comunicação, agradecemos o contacto e lamentamos a preocupação causada pela ausência de informação atualizada sobre o prazo de entrega do seu sofá.
Após verificação junto do nosso fornecedor, informamos que o artigo
já se encontra concluído e preparado, estando neste momento a aguardar recolha por parte da transportadora.
De acordo com a informação oficial recebida, a
expedição está prevista para a semana 49, correspondente ao período de 2 a 8 de dezembro de 2025.
Assim que o produto for recolhido pela transportadora, será contactada diretamente para o respetivo agendamento de entrega, com indicação de dia e horário. Paralelamente, continuaremos a acompanhar o processo e enviaremos qualquer atualização pertinente.
Lamentamos os constrangimentos causados e reforçamos o nosso compromisso em garantir a entrega com a maior brevidade possível, mantendo total transparência em todas as fases do processo.
Estamos inteiramente ao dispor para qualquer esclarecimento adicional.
Com os melhores cumprimentos,
Equipa Gato Preto
Com os melhores cumprimentos Cordialmente Best regards
Apoio ao Cliente Customer Service Gato Preto
On Fri, Nov 28, 2025, at 09:15 AM,
wrote:
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