Ticket number: 1260350----------------------------------------------Hello,As discussed with this customer, if the parcel is received correctly, without any damages, and is being returned, a return fee will apply, which is non refundable. This is also mentioned in our Terms and conditions as well as our FAQ. However, if the item is received damaged, or incorrect, then the customer is entitled to return their order for free and obtain a full refund.When a customer confirms a purchase, they accept our terms and conditions, and this is part of the customer's responsibility to inform themselves about the return conditions and fees that might apply.We have been in touch with the customer, and we are currently waiting for pictures as they have claimed the parcel was damaged.Regards,AndreaSNS--------------------------------This email is a service from SNS Customer Service.On 22 November 2023 at 10:09:21 UTC, Reclamacao
