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Compra de um telemóvel

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Problema identificado:

Outro

Reclamação

J. R.

Para: Movertix

18/01/2024

Comprei um telemóvel Xiaomi 13 T PRO .no dia 26 de Dezembro de 2023.Fiz o pagamento por transferência bancária. Enviei o comprovativo da transferência, nesse mesmo dia. O envio seria entre 3 a 5 dias úteis.Hoje dia 16 de Janeiro de 2024 , continuo á espera que me enviem o telemóvel. Já fiz várias reclamações á Movertix e não me dão qualquer explicação sobre esta situação.

Mensagens (2)

Movertix

Para: J. R.

18/01/2024

/** * Magento * * NOTICE OF LICENSE * * This source file is subject to the Academic Free License (AFL 3.0) * that is bundled with this package in the file LICENSE_AFL.txt. * It is also available through the world-wide-web at this URL: * opensource.org/licenses/afl-3.0.php * If you did not receive a copy of the license and are unable to * obtain it through the world-wide-web, please send an email * to license@magento.com so we can send you a copy immediately. * * DISCLAIMER * * Do not edit or add to this file if you wish to upgrade Magento to newer * versions in the future. If you wish to customize Magento for your * needs please refer to www.magento.com for more information. * * @category design * @package base_default * @copyright Copyright (c) 2006-2019 Magento, Inc. (:www.magento.com) * @license opensource.org/licenses/afl-3.0.php Academic Free License (AFL 3.0) *//* ============================================ * * General Styles * ============================================ */, ., th, h1, h2, h3, h4, h5, h6, , p, strong font-family: Verdana, font-weight: normal margin: 0 padding: 0 text-align: left color: 333333 background-color: ebebeb -webkit-text-size-adjust: 100% -ms-text-size-adjust: 100% mso--lspace: 0pt mso--rspace: 0pt -ms-interpolation-mode: bicubic background: ebebeb margin: 0 padding: 0, border-collapse: collapse vertical-align: topa color: 3696c2.cell-content.product-info,.bundle-item,.bundle-item-parent.product-info,.bill-ship-to,.method-information text-align: left,background- background-color: ebebebbackground- margin: 0 auto padding: 0.container- .container- width: 600px margin: 0 auto/* ============================================ * * Header Styles * ============================================ */.top-content border: 1px solid ebebeb background: FFF padding: 5px.logo-container .logo padding: 15px 0px 10px 5px.logo a float: left .logo outline: none text-decoration: none.email-heading padding: 0 1% background: e1f0f8 border-right: 1px dashed c3ced4 text-align: center width: 58%.email-heading h1 font-weight: 700 font-size: 16px margin: 1em 0 line-height: 20px text-transform: uppercase.email-heading p line-height: 20px margin: 1em 0.store-info padding: 2% background: e1f0f8 width: 40%.store-info h4 margin-bottom: 5px font-size: 11px.store-info p font-size: 11px line-height: 17px margin: 1em 0.store-info a color: 3696c2/* ============================================ * * Content - Styles * ============================================ */.order-details padding: 5px 15px text-align: center.order-details h3 font-size: 17px margin-bottom: 10px margin-top: 15px font-weight: normal.order-details p font-size: 11px margin: 1em 0 15px.items padding: 10px 15px.cell-name padding: 10px 15px background: f1f1f1 font-weight: 700 text-transform: uppercase text-align: left font-size: 11px.cell-name.align-center text-align: center.cell-name.align-right text-align: right.method-info,.method-info h6,.method-info p,.method-info strong text-align: left.cell-content padding: 10px 15px border-top: 1px solid ebebeb font-family: Verdana, .product-info a.product-name font-weight: 700 text-transform: uppercase color: 3696c2 text-decoration: none vertical-align: middle float: left .-totals background: e1f0f8.padding-totals padding: 20px 15px text-align: right line-height: 20px.padding-totals .last width: 1px white-space: nowrap.-totals .shipping padding-bottom: 5px.grand-total border-top: 1px solid c3ced4 padding-top: 5px font-weight: 700 font-size: 15px.shipping-information padding: 0 15px.shipping-information .address-details padding-top: 10px.address-details,.method-info text-align: left padding: 10px 15px 0.address-details h6,.method-info h6 font-weight: 700 margin-bottom: 0px margin-top: 5px text-transform: uppercase.address-details p line-height: 18px margin-bottom: 15px margin-top: 2px.method-info padding-bottom: 10px.method-info p margin-top: 2px margin-bottom: 30px line-height: 18px.closing-text text-align: center font-size: 22px line-height: 32px font-weight: normal margin-bottom: 75px margin-top: 30px.product-info p,.product-info dl float: left .product-info dl line-height: 20px.action-content padding: 10px 20px 15px line-height: 18px.action-content h1 font-size: 25px font-weight: bold margin-bottom: 25px margin-top: 5px line-height: 28px.line-separator height: 5px.method-info p, .method-info dl padding: 0/* ============================================ * * Comments and Messages - Styles * ============================================ */.message-container margin: 15px 0 background-color: fffdd9 border: 1px solid fff74c.message-container,.order-information ,.top-content .message-container padding: 10px 15px margin: 0.highlighted-text border: 1px solid c3ced4 padding: 13px 18px background: f1f1f1/* ============================================ * * Bundle Products - Styles * ============================================ */.bundle-item padding: 0px 15px text-align: left.bundle-item-parent border-top: 1px solid ebebeb padding: 10px 15px.bundle-item-parent.product-info text-align: left.bundle-item div,.bundle-item strong float: left .bundle-item.bundle-details div margin-bottom: 15px/* ============================================ * * Buttons - Styles * ============================================ */.action-button width: 220px margin: 0 auto text-align: center.action-button background-color: 3696c2 color: FFF height: 40px border: 0 none text-align: center text-transform: uppercase vertical-align: middle white-space: nowrap margin: 0 auto.action-button a height: 100% line-height: 40px font-size: 15px display: inline-block text-decoration: none.action-button a span color: FFF/* ============================================ * * Newsletter - 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Price Styles * The price styles are copied directly from the _common.scss file * ============================================ */.price-box margin: 7px 0 font-family: "Helvetica Neue", Verdana, Arial, sans-serif.price-box p margin-bottom: 0.price-notice color: a0a0a0.price-box .price color: 3399cc font-size: 16px.price-box .price,.price font-family: "Helvetica Neue", Verdana, Arial, sans-serif.price-box .price-label color: a0a0a0 white-space: nowrap font-family: "Raleway", "Helvetica Neue", Verdana, Arial, sans-serif.price-box .minimal-price-link padding-left: 1em color: 3399cc /* We want this to show on its own line, otherwise the layout looks funky */.price-box .minimal-price-link .label color: a0a0a0/* -------------------------------------------- * * Price Box - Special */.price-box .old-price,.price-box .special-price display: inline-block.price-box .old-price .price-label,.price-box .special-price .price-label display: none.price-box .old-price .price,.price-box .special-price .price display: inline-block.price-box .old-price .price color: a0a0a0 text-decoration: line-through.price-box .special-price color: 3399cc padding-left: 1em.price-box .special-price .price-label color: D84D3C/* -------------------------------------------- * * Price Box - Taxes */.price-box .price-excluding-tax,.price-box .price-including-tax ,Agradecemos desde já o seu contacto. Esta é uma resposta automática confirmando a recepção do seu contato. Um dos nossos agentes entrará em contato consigo o mais breve possível.Ticket ID: LYI-265-57338Assunto:

Movertix

Para: J. R.

18/01/2024

/** * Magento * * NOTICE OF LICENSE * * This source file is subject to the Academic Free License (AFL 3.0) * that is bundled with this package in the file LICENSE_AFL.txt. * It is also available through the world-wide-web at this URL: * opensource.org/licenses/afl-3.0.php * If you did not receive a copy of the license and are unable to * obtain it through the world-wide-web, please send an email * to license@magento.com so we can send you a copy immediately. * * DISCLAIMER * * Do not edit or add to this file if you wish to upgrade Magento to newer * versions in the future. If you wish to customize Magento for your * needs please refer to www.magento.com for more information. * * @category design * @package base_default * @copyright Copyright (c) 2006-2019 Magento, Inc. (:www.magento.com) * @license opensource.org/licenses/afl-3.0.php Academic Free License (AFL 3.0) *//* ============================================ * * General Styles * ============================================ */, ., th, h1, h2, h3, h4, h5, h6, , p, strong font-family: Verdana, font-weight: normal margin: 0 padding: 0 text-align: left color: 333333 background-color: ebebeb -webkit-text-size-adjust: 100% -ms-text-size-adjust: 100% mso--lspace: 0pt mso--rspace: 0pt -ms-interpolation-mode: bicubic background: ebebeb margin: 0 padding: 0, border-collapse: collapse vertical-align: topa color: 3696c2.cell-content.product-info,.bundle-item,.bundle-item-parent.product-info,.bill-ship-to,.method-information text-align: left,background- background-color: ebebebbackground- margin: 0 auto padding: 0.container- .container- width: 600px margin: 0 auto/* ============================================ * * Header Styles * ============================================ */.top-content border: 1px solid ebebeb background: FFF padding: 5px.logo-container .logo padding: 15px 0px 10px 5px.logo a float: left .logo outline: none text-decoration: none.email-heading padding: 0 1% background: e1f0f8 border-right: 1px dashed c3ced4 text-align: center width: 58%.email-heading h1 font-weight: 700 font-size: 16px margin: 1em 0 line-height: 20px text-transform: uppercase.email-heading p line-height: 20px margin: 1em 0.store-info padding: 2% background: e1f0f8 width: 40%.store-info h4 margin-bottom: 5px font-size: 11px.store-info p font-size: 11px line-height: 17px margin: 1em 0.store-info a color: 3696c2/* ============================================ * * Content - Styles * ============================================ */.order-details padding: 5px 15px text-align: center.order-details h3 font-size: 17px margin-bottom: 10px margin-top: 15px font-weight: normal.order-details p font-size: 11px margin: 1em 0 15px.items padding: 10px 15px.cell-name padding: 10px 15px background: f1f1f1 font-weight: 700 text-transform: uppercase text-align: left font-size: 11px.cell-name.align-center text-align: center.cell-name.align-right text-align: right.method-info,.method-info h6,.method-info p,.method-info strong text-align: left.cell-content padding: 10px 15px border-top: 1px solid ebebeb font-family: Verdana, .product-info a.product-name font-weight: 700 text-transform: uppercase color: 3696c2 text-decoration: none vertical-align: middle float: left .-totals background: e1f0f8.padding-totals padding: 20px 15px text-align: right line-height: 20px.padding-totals .last width: 1px white-space: nowrap.-totals .shipping padding-bottom: 5px.grand-total border-top: 1px solid c3ced4 padding-top: 5px font-weight: 700 font-size: 15px.shipping-information padding: 0 15px.shipping-information .address-details padding-top: 10px.address-details,.method-info text-align: left padding: 10px 15px 0.address-details h6,.method-info h6 font-weight: 700 margin-bottom: 0px margin-top: 5px text-transform: uppercase.address-details p line-height: 18px margin-bottom: 15px margin-top: 2px.method-info padding-bottom: 10px.method-info p margin-top: 2px margin-bottom: 30px line-height: 18px.closing-text text-align: center font-size: 22px line-height: 32px font-weight: normal margin-bottom: 75px margin-top: 30px.product-info p,.product-info dl float: left .product-info dl line-height: 20px.action-content padding: 10px 20px 15px line-height: 18px.action-content h1 font-size: 25px font-weight: bold margin-bottom: 25px margin-top: 5px line-height: 28px.line-separator height: 5px.method-info p, .method-info dl padding: 0/* ============================================ * * Comments and Messages - Styles * ============================================ */.message-container margin: 15px 0 background-color: fffdd9 border: 1px solid fff74c.message-container,.order-information ,.top-content .message-container padding: 10px 15px margin: 0.highlighted-text border: 1px solid c3ced4 padding: 13px 18px background: f1f1f1/* ============================================ * * Bundle Products - Styles * ============================================ */.bundle-item padding: 0px 15px text-align: left.bundle-item-parent border-top: 1px solid ebebeb padding: 10px 15px.bundle-item-parent.product-info text-align: left.bundle-item div,.bundle-item strong float: left .bundle-item.bundle-details div margin-bottom: 15px/* ============================================ * * Buttons - Styles * ============================================ */.action-button width: 220px margin: 0 auto text-align: center.action-button background-color: 3696c2 color: FFF height: 40px border: 0 none text-align: center text-transform: uppercase vertical-align: middle white-space: nowrap margin: 0 auto.action-button a height: 100% line-height: 40px font-size: 15px display: inline-block text-decoration: none.action-button a span color: FFF/* ============================================ * * Newsletter - Default Template Styles * ============================================ */hr background-color: D9D9D9 border: medium none color: D9D9D9 height: 1px margin-left: 3% width: 94%.email-heading h1 margin-top: 25px.store-info h4 margin-top: 13px font-weight: bold, padding: 0 margin: 0.columns.heading margin-bottom: 3px.main-image margin-bottom: 3px margin-top: 5px.row padding: 0px position: relative.container .row margin: 5px.wrapper padding: 10px 0 0 position: relative.full .half width: 50%.half.left padding-right: 5px padding-left: 10px.half.right padding-left: 5px.columns .expander visibility: hidden width: 0px padding: 0.button overflow: hidden.button ,.social-button width: auto text-align: center color: FFF padding: 8px 4% cursor: pointer.social-button width: 94% margin: 5px 3%.button background: 3696c2.social-button padding: 5px 4%.button a,.social-button a color: FFF font-size: 16px text-transform: uppercase text-decoration: none.social-button a font-weight: normal.panel background-color: F2F2F2 border: 1px solid D9D9D9.panel p .panel h6 font-size: 20px margin: 15px 10px.panel a color: 3696c2 text-decoration: none.sidebar-links .sidebar-links .sidebar-links a margin: 8px 0 float: left text-align: left.sidebar-links p margin: 0 10px.sidebar-links a span margin-left: 3%.facebook ,.twitter ,.google-plus ,.facebook a,.twitter a,.google-plus a text-align: center height: 17px.facebook background: 3B5998.twitter background: 00ACEE.google-plus background: DB4A39/* ============================================ * * Product Grid * ============================================ */h2.products padding-left: 10px padding-right: 10px.products-grid width: 25%.products-grid height: auto.products-grid .product-wrapper padding-left: 10px padding-right: 10px.product-name margin: 0 0 5px 0 color: 636363 font-style: normal text-rendering: optimizeLegibility text-transform: uppercase line-height: 1.4 font-size: 14pxp.product-name font-weight: boldp.sku margin: 0 0 5px/* ============================================ * * Product Grid - Price Styles * The price styles are copied directly from the _common.scss file * ============================================ */.price-box margin: 7px 0 font-family: "Helvetica Neue", Verdana, Arial, sans-serif.price-box p margin-bottom: 0.price-notice color: a0a0a0.price-box .price color: 3399cc font-size: 16px.price-box .price,.price font-family: "Helvetica Neue", Verdana, Arial, sans-serif.price-box .price-label color: a0a0a0 white-space: nowrap font-family: "Raleway", "Helvetica Neue", Verdana, Arial, sans-serif.price-box .minimal-price-link padding-left: 1em color: 3399cc /* We want this to show on its own line, otherwise the layout looks funky */.price-box .minimal-price-link .label color: a0a0a0/* -------------------------------------------- * * Price Box - Special */.price-box .old-price,.price-box .special-price display: inline-block.price-box .old-price .price-label,.price-box .special-price .price-label display: none.price-box .old-price .price,.price-box .special-price .price display: inline-block.price-box .old-price .price color: a0a0a0 text-decoration: line-through.price-box .special-price color: 3399cc padding-left: 1em.price-box .special-price .price-label color: D84D3C/* -------------------------------------------- * * Price Box - Taxes */.price-box .price-excluding-tax,.price-box .price-including-tax ,Agradecemos desde já o seu contacto. Esta é uma resposta automática confirmando a recepção do seu contato. Um dos nossos agentes entrará em contato consigo o mais breve possível.Ticket ID: ENA-201-00413Assunto: Reclamação Compra de um telemóvel - (CPTPT01953749-72)Departamento: Apoio ao clienteEstado: AbertoPrioridade: LowDetalhes: INFORMAÇaOTodas as encomendas efetuadas antes das 13h (dias úteis) serão expedidas no mesmo dia, salvo indicação em contrário. Relembramos que todos os pedidos são enviados no mesmo dia útil (se colocados antes das 13:00), ou no dia útil seguinte (para pedidos efectuados depois das 13:00), após aprovação do pagamento em caso de transferencia bancária. Relembrando que dias úteis não incluem fins de semana ou feriados.Cumprimentos,MovertixObrigado, Movertix Loja de Telemóveis!


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