I am submitting this complaint regarding the unfair charging of tuition fees by the university despite my formal withdrawal from admission and the fact that I never received or used any academic services. On December 15, 2025, I paid an initial amount of €1,130.02 to confirm my admission. Shortly after this payment, I realized that due to financial difficulties and a change in my academic plans, I would not be able to continue with the program. For this reason, on January 1, 2026, I formally requested the withdrawal of my admission and a refund. At that point, I had not attended any classes, had not received any class schedule, had not accessed any academic services, and had not started the program in any way. Despite this, I did not receive a timely response from the university. After approximately 10 days, they replied stating that I would not receive a refund. Furthermore, they informed me that I would also be charged an additional monthly fee, which I found extremely unfair given that I had already requested withdrawal and had not used any services. My dad and I even visited the university in person to clarify the situation. We were instructed to submit the withdrawal request through their system, which we did as advised.However, despite following their instructions and having withdrawn from the program, on March 2026 an additional amount of €600.02 was deducted from my father's account. This means a total of €1,730.04 hAs been charged.
I would like to emphasize that:
I never attended any classes. I never received a class schedule.I never used any academic services. My withdrawal was requested before the start of any academic activity. Therefore, charging two monthly fees for services that were never provided or used is unreasonable and unfair. This situation has caused significant financial stress and frustration for my family. We trusted the institution to handle this matter fairly, yet our repeated requests for clarification and refund have not been properly addressed. I am therefore requesting:
1. A full review of my case by the competent authority.
2. A clear explanation of why these charges were applied despite my withdrawal.
3. A full refund of the €1,730.04 that was charged. I believe this situation reflects a serious lack of transparency and fairness in the handling of student withdrawals and fee charging. I respectfully request that this matter be investigated and that the university be required to resolve this issue and refund the amount that was charged without justification.
