Cancelamento

Não apresentação das condições contratadas, nomeadamente: Poderá contratar a cobertura no escritório local quando recolher o veículo por 38.00 € dia. Ou pode também fazer a um seguro de reembolso de franquia com CarJet por apenas 7.64 € por dia ­Total para a sua reserva: 38.22 €.  Pedidos de reembolso recusados

- Please type your reply above this line - Your request (6456976) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 16 Dec 2025, 12:24 CET Dear Jose Pedro, Thank you for contacting us. I’m sorry to hear that you had problems with your rental. We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclamacao 13 Dec 2025, 10:30 CET

Segue em anexo

- Please type your reply above this line - Your request (6468266) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 18 Dec 2025, 11:30 CET Good morning, Thank you for your email. We are currently reviewing your case with the car rental company and will get back to you as soon as we have an update. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclamacao 17 Dec 2025, 08:15 CET

Continuo a aguardar resolução

- Please type your reply above this line - Your request (6522773) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 13 Jan 2026, 10:59 CET Good morning, We’ve reached out to the rental provider to follow up on your case. As they are currently experiencing a high volume of requests, their response may be slightly delayed. Please rest assured that we’re monitoring the situation closely and will update you as soon as we hear back from them. Kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Reclamacao 2 Jan 2026, 10:01 CET

- Please type your reply above this line - Your request (6456976) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 21 Jan 2026, 15:15 CET Hi, We consulted Green Motion and they informed us that you refused to accept any of the conditions of the hire regarding the insurance and excess. As such, the rental could not proceed. Please note that we informed you of all the requirements in advance of the booking. There is no refund applicable in this case I'm afraid. Kind regards James DoYouSpain.com - Carjet.com - DoyouItaly.com Help (CJT - CarJet) 16 Dec 2025, 12:24 CET Dear Jose Pedro, Thank you for contacting us. I’m sorry to hear that you had problems with your rental. We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclamacao 13 Dec 2025, 10:30 CET