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Suzy Dhadwal (CS Global)
Feb 13, 2026, 16::11 GMT+1
Your ref:
Our ref: 40-698651161
Dear Patricia Silva,
Firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In response to the above-referenced claim, we investigated the claim and noticed that the refund of 201,66 EUR was processed on 21/01/2026, and you were informed about it as well.
As the refund was processed, we will consider this matter closed.
I hope (and trust) that I have informed you sufficiently.
If you have any further questions or comments regarding the above, please do not hesitate to contact us.
Kind regards,
Suzy D
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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