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Cancelamento de Voo

Não resolvida Pública

Problema identificado:

Outro

Reclamação

T. L.

Para: RYANAIR

02/07/2023

No dia 1 de Julho, a Ryanair cancelou o voo FR387 para o Funchal, após um atraso de mais de 3 horas.Após informação do cancelamento a única alternativa dada pela empresa foi distribuir os passageiros pelos voos existentes, na semana seguinte. Não havendo voo suplementar de modo a levar os passageiros ao destino, no mais curto espaço de tempo. No nosso caso (7 passageiros) perdemos 4 dias de férias, num hotel previamente pago. Não houve qualquer preocupação com os clientes.

Mensagens (1)

RYANAIR

Para: T. L.

12/11/2024

Your request (36819965) has been updated. To add additional comments, reply to this email. MAD Katarzyna Szymaniak (Ryanair) 11 de nov. de 2024, 14::12 GMT Dear Sirs, We refer to your correspondence dated 03/07/2023 Unfortunately, we cannot locate Mrs. TANIA LOPES booking reservation with the information provided. Please forward a copy of your clients’ booking itinerary or their booking reference number and we will be able to further review and process their claim. Thank you for your cooperation in this matter. Kind regards, K. Szymaniak Regulator Admin Support MAD Katarzyna Szymaniak (Ryanair) 3 de ago. de 2023, 12:49 GMT+1 Dear Sirs, We refer to your correspondence dated 03/07/2023 Unfortunately, we cannot locate Mrs. TANIA LOPES booking reservation with the information provided. Please forward a copy of your clients’ booking itinerary or their booking reference number and we will be able to further review and process their claim. Thank you for your cooperation in this matter. Kind regards, K. Szymaniak Regulator Admin Support Reclamacao 2 de jul. de 2023, 22:16 GMT+1 EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors. The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful. If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland. trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547). Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [W075X3-N92L2]


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