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Alara S. (CS Global)
Jan 14, 2026, 09::37 GMT+1
Your ref:
Our ref: N/A
Dear Ms. Tomé,
Firstly, please accept our sincere apologies for the unintended delay in coming back to you.
Please be advised that we need some more information in order to identify the reservation in question and investigate the claim.
We kindly ask that you provide the following information so we can assist you further:
Email address used to make the reservation
A screenshot, scan, or image of your bank statement with the details of the transaction
If you send us a statement, please make sure it includes:
The transaction date, amount and currency
The merchant name (who the charge is from)
We kindly ask you to never include:
Other transactions in the statement that are not related to your claim
An image of your credit card or your full credit card number
We look forward to hearing back from you.
Kind regards,
Alara S.
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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