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Bagagem danificada

Resolvida Pública

Problema identificado:

Outro

Reclamação

I. B.

Para: TAP-Air Portugal

29/11/2023

Processo aberto a 27 de maio de 2023, a TAP solicita que eu obtenha do armazenista um documento que confirme o custo da reparação da minha bagagem danificada ou, caso não seja reparável, uma confirmação por escrito e um recibo original da mala danificada.Documentos solicitados enviados em 21 de junho de 2023, sem resposta, apesar de vários acompanhamentos.

Mensagens (1)

TAP-Air Portugal

Para: I. B.

06/12/2023

Delivery has failed to these recipients or groups:fale.connosco@tap.pt Your message was rejected by the recipient's domain because therecipient's email address isn't listed in the domain's directory. It mightbe misspelled or it might not exist. Try to fix the problem by doing oneor more of the following:1.Send the message again - delete and retype the address beforeresending. If your email program automatically suggests an address to use,don't select it - type the complete email address.2.Clear the recipient Auto-Complete List in your email program byfollowing the steps in this article . Then resend themessage.For Email AdministratorsDirectory based edge blocking is enabled for the recipient's organizationand the recipient wasn't found in their directory. If the sender is usingthe correct address but continues to experience the problem, contact therecipient's email admin and tell them about the problem. To fix this theyshould resynchronize their on-premises and cloud directories.The following organization rejected your message:tap-pt.mail.protection.outlook.com.Diagnostic information for administrators:Generating server: postfix4.conseur.orgfale.connosco@tap.pttap-pt.mail.protection.outlook.comRemote server returned '554 5.4.1 'Original message headers:Return-Path: Received: from co-dosvc-powap2 (co-dosvc-powap2.internet.conseur.org[10.11.2.28])by postfix4.conseur.org (Postfix) with ESMTP id 802D25F0F0for Wed, 29 Nov 2023 16:53:18 +0100 (CET)DKIM-Filter: OpenDKIM Filter v2.11.0 postfix4.conseur.org 802D25F0F0DKIM-Signature: v=1 a=rsa-sha256 c=relaxed/relaxed d=deco.proteste.pts=mailgate t=1701273198bh=A1wVd4+BQJ2mvNqa7yfCe/c60XpQWxnLrUYa8YPGQCQ=h=gYDQ739ge0uTIeAvXSjfeMqgdVxRx9P+ae9HxKVMYscZCdHMW3xSCoK7X3QcblL I/PALusU8AytRaaLmjGtljy+CWIj7VnGIIRLoXLU=X-SMTPAPI: "unique_args" "messageId" "114027206","environment" "pro","culture" "pt-PT","emailhipidentifier" MIME-Version: 1.0From: To: fale.connosco@tap.ptDate: 29 Nov 2023 16:53:18 +0100Subject: =?utf-8?B?UmVjZWJldSB1bWEgcmVjbGFtYcOnw6NvOiBCYWdhZ2VtIGRh?= =?utf-8?B?bmlmaWNhZGEgLSAoQ1BUUFQwMTkyODIxMC00NCk=?=Content-Type: text/ charset=utf-8Content-Transfer-Encoding: base64


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