Leandro15:35olá, preciso de ajuda, cometi um erro na reserva, ao invés de escolher Armação de Pêra, coloquei Faro. O valor e o horário de chegada é o mesmo. É possível eu pegar o autocarro de Lisboa para Armação, ao invés de pegar para Faro, por favor?Aldwin15:35Thank you for contacting Flix! This is Aldwin, your friendly chat assistant for today. Allow me a minute to review your query for today!Leandro15:36thanksAldwin15:36We do apologize to hear about what happened Leandro! In Flix, we ensure the best service that we can provide to our customers, thank you for bringing this to our attention.Leandro15:37thank youAldwin15:37Your trip should leaving from Eindhoven going to Faro your final destination on Monday, 22 April 2024Leandro15:37yesAldwin15:37If you want to modify your ticket, you need to to our website via manage my booking and modify your ticketAldwin15:37Please be advice that you can only modify the time and date of travelLeandro15:38I've tried but is not possible to change the arrivals cityLeandro15:38I just need to go to another city in the same area, AlgarveLeandro15:39it is the same price and arrival time 23h40 on tuesdayLeandro15:39I could get in Lisbon a diferent bus. Can you manage that, please?Aldwin15:39Even if they are the same price, there is no option that you can change the departure and arrival location.Leandro15:40So, the service is not flexibleAldwin15:40I cannot change nor touch anything on your ticket LeandroLeandro15:40I made a mistake, I live in Armacao de Pera and I can't get there. What can I do? Can you help me? Just cancel the trip from Lisbon to Faro and add Lisbon to Armacao, pleaseAldwin15:41We do apologize Leandro, the system would not allow us to do itAldwin15:41Because there is no options to change the locationLeandro15:41this is very sadLeandro15:42Can you ask your manager, please?Leandro15:4236h travelling, and when I get in Faro I can´t go home, because I don't have how and money at this moment to do that.Leandro15:43It's just burocracyLeandro15:44because I can see tickets available for both trips, Lisbon to Faro and Lisbon to ArmacaoAldwin15:44I understand how you wanted to speak higher than me Leandro, we would loved to inform you that requesting a refund or rebook trip is not allowed as per our terms an conditionAldwin15:45All of us has the same process and we are all bound with our terms and conditions.Aldwin15:46Even if you will reach another speaker higher than me, still your request is not possible because of our terms and conditionsSystem15:48Are you still there? Please send a message within the next 2 min. or this chat will time out.Leandro15:48I don't want to speak higher than you. I just want to solve my problem. If were you, would you try to solve it? This is not good, a company like your isn't flexible. Because, even if you have terms and conditions to protect you, and to get more money, You should put yourself in the customer's placeAldwin15:48There is no options to change the destination of trip, all you need to do is you need to cancel this trip and book a trip again. Please be advice that if you cancel this trip, cancellation fee applies on this and you will receive refund in a form of voucher. Then you will use the voucher to book againLeandro15:49of corse, that's what I'm talking about, get more money!Aldwin15:49I understand how you wanted to change the details of your trip, but we are not allowed to change nor touch anything on your ticket LeandroLeandro15:50Don't worry. I'm gonna make a complain on the proper websitesAldwin15:50There is no fault on our end in this case Leandro.Aldwin15:51You can freely to do that Leandro, but still your request is not possible because we are all bound with our terms and conditiojns.Aldwin15:51As much as I love to process your request, the system would not allow us to do it because of terms and conditionsLeandro15:51This is not the point, if is your fault. The thing is that you are not flexible. It's just a help, just a sit to travel 3, 4h with the same price and time.Leandro15:52that's why I asked you to talk to someone higher, because he could do that.Leandro15:53But if I complain in the websites, and social networks, then, maybe you could do that, because the image of FlixBus could get lower.Aldwin15:53I'm flexible with my job Leandro! Please understand that the system would not allow us, and it is system generated that we need to follow the terms and conditions so that the system would allow us, but on your case! The system would not allow me to do itLeandro15:54I just want to solve in the easy wayAldwin15:54Your are not the first person who said that Leandro! But still we we need to follow to our terms and conditions and we cannot touch future dated ticketAldwin15:54The easiest way is you need to cancel this trip if this is not right!Leandro15:56I understan that the system is not allow to do that. The flexibility consist in alter the system. I've worked like you and I know how it works. You don't even tried to help me, you just give me the standard answers.Leandro15:57if I cancel the trip, I get 25% of refound, and I need to pay full again. Do you think it is fair? Is it flexible? Easy way?ReadAldwin15:57Please understand that we are not allow us to touch not change anything on your ticket
