Valor cobrado indevidamente

Exmos. Senhores, Sou cliente com o contrato de fornecimento de serviços de comunicações eletrónicas foi me cobrado um valor de 0.80€ no ato do cadastro para a liberação de um arquivo em PDF, entretanto dias depois recebo uma cobrança de 49.99€ um valor bem alto que não corresponde ao serviço prestado. Face ao problema detetado, solicito o reembolso da quantia em causa 49.99€ Solicito a correção imediata da situação e reservo o direito de recorrer a todos os meios ao meu alcance para obter uma compensação pelos prejuízos sofridos. Cumprimentos.

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3500425. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 22 May 2026, 16:00 EEST Hello Reclamacao, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamacao 22 May 2026, 16:00 EEST