Dear Sirs,
I am submitting this complaint regarding a dispute over my rental deposit with IBERAQUISIÇÕES – INVESTIMENTOS IMOBILIÁRIOS LDA / NEWSTAY LDA.
After leaving the apartment, I received confirmation from the company that the property had been returned in “generally good condition overall”. However, I am now facing excessive and unsupported deductions from my security deposit, including:
€150 cleaning fee;
€250 for disposal/removal of items;
€1160 repainting quotation for walls due to minor marks and adhesive hooks.
I did not drill holes into the walls, carry out structural alterations, or cause serious damage to the apartment.
The tenancy agreement itself excludes normal wear and tear resulting from ordinary residential use from tenant liability.
Despite my requests, the company has not yet provided sufficient invoices, evidence, or justification supporting the proportionality of these charges.
I believe these deductions are excessive and potentially abusive, especially considering the apartment was acknowledged to be in generally good condition overall.
I request assistance in obtaining:
a transparent final settlement;
supporting documentation and invoices;
a fair reassessment of the proposed deductions.
NEWSTAY, LDA — NIF 506325199
Kind regards,
Iuliana Pakhomova
