Reserva 1130783 Uniplaces AMS coliving
Last month, I had a reservation made through Uniplaces at an AMS coliving residence. The check-in date was January 23rd; however, my flight arrived on January 24th. Upon accessing the accommodation, I immediately noticed that the room and apartment did not correspond to what had been advertised on the Uniplaces platform. This reservation concerns the same accommodation that was vacated shortly after arrival due to the conditions described.
Due to my arrival date, it was impossible to submit a complaint before physically entering and occupying the accommodation. Nevertheless, Uniplaces refused to consider my complaint on the basis that the 24-hour reporting window had expired. This policy is unreasonable, as a guest cannot assess or report the condition of a property without first accessing it. This approach raises concerns regarding safety, accountability, and professionalism.
Uniplaces charges 352 Euros service fees while presenting itself as a platform that verifies listings and ensures that accommodations accurately reflect reality. However, in this case, Uniplaces stated: “In light of this, please note that no refund or compensation will be possible in this case. However, we remain available to report any ongoing issues to the owner so they can intervene to address and resolve the situation. Since we were unable to detect any concerning or dangerous issues.”
AMS dismissed the issues raised by stating: “The apartment corresponds to the photos shown in the listing. While the size of the room may appear larger in photos due to camera angles, the room itself is the same as advertised.”AMS further added that “although some items may appear to be slightly different in color, the layout and disposition of the furniture are exactly as shown.”
These responses fail to address the core issue: the room was not functional or suitable for normal use. In particular, the wardrobe could not be opened without moving the bed and other furniture, making proper use of the space impossible. This condition was not disclosed in the listing and constitutes a clear misrepresentation of the accommodation.
Given the early termination of the booking, the fact that the accommodation was vacated on February 2nd, and that the month of February was fully paid despite not being occupied, we formally requested the refund of the security deposit 350 Euros and the last month’s rent 490 Euros. Despite multiple follow-ups, no response has been provided to this request.
