To whom it may concern, I am an American citizen who has been duped by this airline. On March 13, 2020, I was charged $ 100 to bring my hand luggage to the flight. I was allowed to take hand luggage, but the Lisbon gate agent told me it was not and would not let me board unless I paid. I complained to TAP Portugal that I shouldn't have been charged and TAP Portugal said that the representative at the gate weighed my luggage. But it is a lie because Lisbon airport does not have a scale at the door to weigh the luggage. TAP Portugal continues to ignore my emails and will not refund me. I was charged incorrectly. I have all the e-mails indicating that they have weighed my luggage and refuse to send it to me. I would like a full refund and hope that other people will not be deceived in the future. Please help. To Whom It May Concern, I am an American Citizen who has been scammed by this Airline. On March 13th, 2020 I was charged $ 100 to bring on my carry onto the flight. I was allowed to bring a carry on but the agent at the Lisbon gate told me I wasn't and would not let me board unless I paid. I complained to TAP Portugal I should not have been charged and TAP Portugal said the rep at the gate weighed my luggage. However, that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage. TAP Portugal continues to ignore my emails and will not refund me. I was incorrectly charged. I have all the emails indicating they weighed my luggage and them refusing to email me. I would like a full refund and hopefully other people are not scammed in the future. Please help. I am an American Citizen who has been scammed by this Airline. On March 13th, 2020 I was charged $ 100 to bring on my carry onto the flight. I was allowed to bring a carry on but the agent at the Lisbon gate told me I wasn't and would not let me board unless I paid. I complained to TAP Portugal I should not have been charged and TAP Portugal said the rep at the gate weighed my luggage. However, that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage. TAP Portugal continues to ignore my emails and will not refund me. I was incorrectly charged. I have all the emails indicating they weighed my luggage and them refusing to email me. I would like a full refund and hopefully other people are not scammed in the future. Please help. I am an American Citizen who has been scammed by this Airline. On March 13th, 2020 I was charged $ 100 to bring on my carry onto the flight. I was allowed to bring a carry on but the agent at the Lisbon gate told me I wasn't and would not let me board unless I paid. I complained to TAP Portugal I should not have been charged and TAP Portugal said the rep at the gate weighed my luggage. However, that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage. TAP Portugal continues to ignore my emails and will not refund me. I was incorrectly charged. I have all the emails indicating they weighed my luggage and them refusing to email me. I would like a full refund and hopefully other people are not scammed in the future. Please help. On March 13th, 2020 I was charged $ 100 to bring on my carry onto the flight. I was allowed to bring a carry on but the agent at the Lisbon gate told me I wasn't and would not let me board unless I paid. I complained to TAP Portugal I should not have been charged and TAP Portugal said the rep at the gate weighed my luggage. However, that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage. TAP Portugal continues to ignore my emails and will not refund me. I was incorrectly charged. I have all the emails indicating they weighed my luggage and them refusing to email me. I would like a full refund and hopefully other people are not scammed in the future. Please help. On March 13th, 2020 I was charged $ 100 to bring on my carry onto the flight. I was allowed to bring a carry on but the agent at the Lisbon gate told me I wasn't and would not let me board unless I paid. I complained to TAP Portugal I should not have been charged and TAP Portugal said the rep at the gate weighed my luggage. However, that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage. TAP Portugal continues to ignore my emails and will not refund me. I was incorrectly charged. I have all the emails indicating they weighed my luggage and them refusing to email me. I would like a full refund and hopefully other people are not scammed in the future. Please help. I was allowed to bring a carry on but the agent at the Lisbon gate told me I wasn't and would not let me board unless I paid. I complained to TAP Portugal I should not have been charged and TAP Portugal said the rep at the gate weighed my luggage. However, that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage. TAP Portugal continues to ignore my emails and will not refund me. I was incorrectly charged. I have all the emails indicating they weighed my luggage and them refusing to email me. I would like a full refund and hopefully other people are not scammed in the future. Please help. I was allowed to bring a carry on but the agent at the Lisbon gate told me I wasn't and would not let me board unless I paid. I complained to TAP Portugal I should not have been charged and TAP Portugal said the rep at the gate weighed my luggage. However, that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage. TAP Portugal continues to ignore my emails and will not refund me. I was incorrectly charged. I have all the emails indicating they weighed my luggage and them refusing to email me. I would like a full refund and hopefully other people are not scammed in the future. Please help. that is a lie because Lisbon airport does not have any scales at their gates to weigh any luggage.
