Hi,Thank you for contacting us. I understand that you'd like to receive a refund for your charge on MyHeritage.Unfortunately, I was unable to locate any account on MyHeritage under the email address from which you are writing. I'm sorry for the inconvenience.To assist you, I will need the email address you used to register your account at MyHeritage and the following details regarding your purchase history:* The last 4 last digits of the credit card that you used to make your purchase and the credit card type or, if you purchased via PayPal, the PayPal transaction ID.* Proof of payment (the proof of payment should include the amount, the name of the credit card holder exactly as it appears on the credit card, and the date of charge).If you have any DNA kits on your account:* Please provide the kit number of one of the DNA kits you manage and the name of the person to whom it is assigned.The above information will help me locate your account and resolve this issue for you.If you don't remember which email address you used to sign up, you can also provide me with any email addresses you may have used, or include a confirmation email you received from MyHeritage from the time you created your account, or a confirmation email from when you made your purchase, or a link to your family site. Any of these would be helpful and allow me to investigate and resolve your issue.Please send this information by replying to this email.Kind regards,JennyMyHeritage Support teamOn Monday, October 23, 2023, 6:23 PM
