Hi Maria,
Thank you for reaching out. I’m sorry to hear about the technical difficulties you encountered with your transaction.
Please note that Nuvei can only assist with inquiries submitted directly by our merchants.
We recommend continuing to work with the customer support team of the merchant where the transaction took place for further assistance.
If the merchant is unable to resolve the issue, we suggest contacting your bank for additional support.
Best Regards,
Francine,
Nuvei Customer Experience
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