Negação de Refound

Bom dia, Venho solicitar ajuda pois estes senhores após a remarcação do evento dois anos depois da data inicial, continuei sempre disponivel para ir ao evento contudo este ano por motivos pessoais e profissionais não me será possivel ir ao festival. Requisitei o refound pois tenho booking protection e tudo mais mas o mesmo foi me negado. Fiz uma exposição da situação mas a resposta mantém-se.Conseguem ajudar?Obrigado.

Hey Reclamacao,Thanks for getting in touch with our support team.Your request has been assigned the unique ID: 23122The customer relations team are working hard to review all requests. We aim to send you a response within 2 working days.Thanks for your patience.23122:1669157

Hey Bruno,Thanks for your message.Regarding refund protection, please contact your ticket vendor directly for more information on your specific refund protection plan as your ticket arrangement is made directly with them and not with Rolling Loud.Many thanks,[s:lh5.googleusercontent.com/LAHwTZP1eYd1Q4W7J-Nmw0O4TFpPGIhgxkyDKHK0TpPbLCPcS_qq2j4Mk--xbOxV49LCSbRmhIKJc01WkPuudFFTWFeBfWl391l0x8ruN862FpvLbrXkYzyKArfO31m6PlbY_0=s0]Rolling Loud Portugal:www.rollingloudportugal.com Ativado Thu, 2 Jun em 12:04 PM , Reclamacao escreveu:23122:1669157

Hello,I already contacted the ticket vendor and refound identity but the answer is always the same "no". I would appreciate consideration on my request because i bought my ticket in 2020, i dont have any fault that in 2022 i cannot attend the festival. As you know there is stuff in life that i dont control and my reason is one of them.Can you please help me? Is the last you can do since we belived in the festival for 2 years straight.Waiting on your response.Thanks.

Hey Reclamacao,Thanks for getting in touch with our support team.Your request has been assigned the unique ID: 23369The customer relations team are working hard to review all requests. We aim to send you a response within 2 working days.Thanks for your patience.23369:1669157