Sofia:
We are sincerely sorry for your experience with our Enfamil® formula. We value your trust and are committed to ensuring we take care of this for you.
I am sharing your email with our Product Information Department. Someone from that department will reach out to learn more about your experience. If you would like to speak with them sooner, please call 1-800-BABY123 (1-800-222-9123), and select option 1. Their business hours are 9:00 AM to 5:30 PM EST.
We believe that while inconveniences do happen, it is our job to acknowledge them by responding quickly and doing everything in our power to retain your loyalty and rebuild our relationship with you. Please do not hesitate to reach out if we can be of any further assistance in the future, Sofia. We're always here to help you in any way we can.
Sincerely,
Darla
Enfamil® ConsumerResource Center
